Crate and BarrelReviews of crateandbarrel.com

Great place to buy furnitures and dinnerware. The only bad experience was about an online pickup order, it took 6+ month and then got canceled without any apologies. But overall, a pretty good store.

They sent me order confirmation e-mail and charged me $262. After 4 days, I contacted them to ask my order delivery. They told me my order is cancelled and there will be no refund. They advise me to contact with my bank. They did not inform me about the cancellation. And customer service says Crate and Barrel did not initiate a charge. I showed my bank account, they say me contact your bank. Terrible, horrible customer service. Never buy Crate and Barrel online, never ever

I purchased 2 tall entertainment centers 10 years ago. for $1000 each. Each entertainment center had problems with cabinet doors from the start. Crate and Barrel did nothing. now one door just fell apart, came off the cabinet in pieces. After weeks, C&B informed me that because it was purchased 10 years ago, they would do nothing. Name of person making decision not provided. I was told the entertainment centers were solid wood. Not true, each is particle board. Poorly made furniture for $2000. Also concerned that since cabinet doors were just junk, that whole tall entertainment center might just fall down. Considering legal action if C&B does not return my money or actually do something to repair shoddy furniture.

I went to Crate & Barrel store in Arlington, Virginia. I wanted to buy a duvet cover a set of sheets and two pillowcase shams. I went to the top floor where they had the product, but couldn’t find anything in my size. There were two ladies sitting at a desk they made no attempt to see who was in the store. They just were carrying on a conversation. Finally, I walked to the other side of the store where they both were sitting and said, does anybody work on the side of the store that I’m on? They got up and helped me order my items because they did not have them in stock. They weren’t very knowledgeable about the difference between bamboo, hemp, cotton, or linen. I received an email telling me my products were in. I went to the cash register on the first floor and the lady that’s at the register doesn’t look at me doesn’t acknowledge me and doesn’t do anything except type into the computer screen. Then she starts to walk away I’m standing right there. I stop her and said, would you at least acknowledge that I’m here And then she went. Oh I’m sorry what can I do for you? I said I have an order to pick up she didn’t do anything she just has people running for and only one of my products was in. I would never shop at Crate & Barrel again, Pottery Barn is on the other side of the street. Their stuff is just as nice.

Excellent quality and service is almost always excellent. When service was lacking, service recovery is strong

I ordered a backpack for my son for school, he's in 2nd grade, I got his name embroidered on it. The backpack was over $100, it ripped witihn the first 2 weeks of school and I was told there was nothing that they could do for us since it was a custom order.

I ordered something more than a month ago and despite multiple multiple multiple attempts to contact Crate and Barrel I have been unable to get any answers or any resolution. Seems they literally just stole my money. DO NOT BUY FROM THIS “COMPANY”

Absolutely garbage customer service!!! Received a marble cutting board as a Christmas gift. It was completely cracked and broken. I called customer service & they sent me a replacement for it. This second marble cutting board was also cracked and someone from their company had tried to fill in or paint over the crack as if I wouldn’t notice!! Called them again and they sent they can’t send a replacement anymore because they were sold out. So I said ok send me a store credit so I can get something else. He confirms my email twice and still sends the credit to the wrong email address! Then I call again and he sees that they sent to the wrong email address but says he can’t do anything about it and he cannot correct the email address so I get NOTHING!!!! What a horrible company!!! NEVER buying anything from them again!! Utter nonsense and garbage management and employees there!!!