CraftsmanReviews of craftsman.com

I recently purchased a lawn mower (Craftsman.) It leaks gas from the carburetor and doesn’t cut the grass It was on sale $400. Honda motor is the real reason I bought it. Rona refused to take it back. Stating there is gas in the tank. So it’s a hazard. Yet they sell gas on their shelves. They gave me the wrong number for craftsman (USA) Craftsman USA gave me the wrong number for craftsman CA. Craftsman CA gave me a number for MTD. USA MTD says take it back to where I purchased the mower. Everyone passing the buck. And I’m out $400 plus taxes. Craftsman and Rona have just lost a loyal customer. Unreal.

First time inquired about a belt for LT1000 riding mower, they couldn't answer. I just needed to know where to get one. No answer. When I bought a belt from an official Craftsman dealer, they gave me a belt that was 13 inches too small. Love Craftsman. Not the rookies that work for them

My son's 4" bench vice (a gift from his Grandfather) just broke, and I tried to get a replacement through Craftsman. However, my request was rejected and I was told it had a one year warranty, and we do not have a receipt as it was a gift. When I questioned the "no" response on the chat, the agent disconnected. That's a lousy way to do business. I have several tool chests full of Craftsman tools in my garage, some of which I have had for over 40 years. I bought them as they were good quality, and because of the lifetime warranty. I'm disappointed to see that Craftsman no longer honors it's lifetime warranty, which means that I no longer will be purchasing Craftsman tools.

I have an email chain from the warranty department on getting replacement tools. I have gotten nothing but the run around for over 6 months. I have the emails to prove that. They finally agreed to exchange them for something similar. I was emailed a UPS label and after using the label they sent via email(which did not work/would not print) and inquiring on 3-7-23, they said that they have not received my return. So now, I'm out tool that I use regularly. They informed that it would be 3 months to process this return. I am out tools that I shipped back and now since they say they never received my return; looks like I am just totally out of luck. Sounds like someone cancelled my return label and now I am just stuck holding the bag. Figure of speak, meaning I got screwed over by an American Company who use to stand behind their product. Wonder if I'll end up in the same position if my Craftsman Zero Turn has problems? I sent pictures of UPC's, pictures of my problem and all I got in return was headache after headache from their warranty department. No help from Oliver, Lyn or Danielle. I still have every email from said parties and the pictures sent. Thanks for nothing Craftsman/Warranty Department!

Recently contacted them for warranty replacement of some screw drivers some of which were purchased @ Sears 35+ years ago. The customer service experience was great and where items were no longer available, they offered comparable replacements. Which were received in a couple of weeks. Like most, I am not happy that many items are made in China these days but there isn't much I can do about right now and many of the US companies have little choice if they want to remain competitive. I think it's going to change soon and in the interim I will continue to purchase & support the Craftsman brand.

Excellent warranty support. My two year old tool box broke down. I took pictures and sent an email to customer support at craftsman. I got an email that requested some more details of the product. Even though I did not have the original receipt, they honored the warranty and sent me a new replacement tool box. A very positive experience for me.

I bought an electric fan. I did not know I had to buy the batteries and charger extra. I also dod not know I had to freeze my house to keep them working. I tried to get my money back but you have to send an email with a picture of the products and all kinds of information just to talk to a Supervisor. I could not get all the information on one email because I am not computer savy. So I have never got to speak to the supervisor and I am out lots of money.

Craftsman has great products and guarantee, but by the same token there customer service Is the worst,they don't reply to emails and when they do they respond with a generic email saying you email has been received but no follow up or any kind of response to issue.