CraftsmanReviews of craftsman.com

Although I was disappointed that the trigger on my battery chainsaw failed after two years of use, the warranty staff sent me a new saw within weeks even though I had no receipt for my purchase. The saw is an affordable way to to periodic yard maintenance.

I had 3 damaged Allen hex wrenches from a complete set that was over 20 years old on a discontinued product. Craftsman/Stanley honored the replacement warranty, no questions asked, after I simply provided pictures of the broken items. I was on the brand-fence needing new toolboxes. After my warranty experience, I chose to spend $2,000.00 on new Craftsman tool boxes. I will now only buy Craftsman hand tools.

On 10-1-2025 I contacted Craftsman for like new 2021 10 gal compressor blowing breaker. Patrick Loristo helped me with contact information for Alton industries. After contacting them I received a part by mail to fix my issue as a Good Will, (meaning covered a part out of warranty) I told Patrick that’s why I by Craftsman!! Thx Craftsman & Alton Industries

Recently contacted them for warranty replacement of some screw drivers some of which were purchased @ Sears 35+ years ago. The customer service experience was great and where items were no longer available, they offered comparable replacements. Which were received in a couple of weeks. Like most, I am not happy that many items are made in China these days but there isn't much I can do about right now and many of the US companies have little choice if they want to remain competitive. I think it's going to change soon and in the interim I will continue to purchase & support the Craftsman brand.

Excellent warranty support. My two year old tool box broke down. I took pictures and sent an email to customer support at craftsman. I got an email that requested some more details of the product. Even though I did not have the original receipt, they honored the warranty and sent me a new replacement tool box. A very positive experience for me.

Craftsman has great products and guarantee, but by the same token there customer service Is the worst,they don't reply to emails and when they do they respond with a generic email saying you email has been received but no follow up or any kind of response to issue.

Everything you need to take care of yourself and do it yourself jobs in your house, then something really needs to take over in that matter. How we really can go with that? I am totally devastated on so many reasons cause I didn't bought anything here.

Feel nice and good, time will tell. The pliers have very good teeth to grip things.