CraftsmanReviews of craftsman.com

My CRAFTSMAN V-Series 3/8-inch ratchet started slipping under heavier loads, which made a few simple repair jobs more frustrating than they should have been.

I have a battery powered mower that doesn't turn off without removing the battery. It could have caused injury to my kids. They have refused to follow up. They need to stop selling products from this merchant.

Garbage equipment. I bought 2 mowers and neither one lasted more than 2 uses. Of course the automated system isnt meant for you to get through. The first customer service representative refused to provide me any information and he eventually stopped communicating while I was on the phone. The second person was an idiot named sam. He basically told me that craftsman refuses to uphold the warranty I purchased with the mower I bought. Garbage equipment, garbage customer service, garbage company. 10 out of 10, DO NOT RECOMMEND! Now I have a mower that doesnt run and I’m stuck with the bill.

Product was missing components. Called. Customer service during working hours and was given a voice message saying they were closed despite the message listing the current time as their open hours. Finally talked to someone who was rude, unprofessional and dismissive and told me I had to talk to the store that I bought it from despite the fact that the box came sealed from craftsman and nothing would have been manufactured or handled at the store besides the sale. Lazy, dumb, rude and incompetent are the best ways to describe their customer service model. Huge mistake purchasing a craftsman product.

Finally, I’m relaxing! 😮‍💨 After mowing my garden area, I ended up cutting the upper grass too, all thanks to the crappy Craftsman riding lawnmower my sister bought from Lowe’s. Just think about it—Craftsman used to stand for QUALITY. Not anymore! On the SECOND USE, the cutting deck fell straight to the f#$%ING ground! 🤬 Then Lowe’s refused to take the damn thing back, even though it was a $2,000 piece-of-shit Craftsman riding lawnmower that failed almost immediately. So it had to be taken to an approved Craftsman repair shop. Now, to make this even more f&%$ING ridiculous, the repair shop is refusing to give the mower back because Craftsman hasn’t paid the repair bill! What a complete f#$& joke! 🤬 Tip to everyone: Never buy big equipment from Lowe’s. Spend a few more dollars and buy a John Deere. You might save yourself a whole lot of f&%# frustration, time, and bullshit! Craftsman definitely isn’t what it used to be. 😡 Their service is Ipaca, if I pay 400 they will release to me… again used 1 time,

I got the electric craftsman mower, weed eater and blower. The blower is fine but holy crap the other two are pieces of shit build for a toddler to use. The mower dies after 15 min and the weed eater I had to take apart because the spool malfunctioned. Please run very far from any of their products

Brand new Lawn Tractor - Will NOT start Will NOT charge!!! contacted Craftsman over 15 phone calls and emails. I have gotten nowhere! Today I called 888-331-4569, they transferred me to MTD, they told me to call 888-331-4569, I did and then I was transferred back to MTD. Does anyone have any ideas?????

Stanley Black and Decker who make Craftsman tools has the worst customer service ever. They are not any help in solving problems with your tool problems. So I am returning it to Lowes and getting my money back.