CraftsmanReviews of craftsman.com

Craftsman does not honor their warranties...I called craftsman warranty department because I have a weed eater, battery powered orbit sander , and an electric belt sander that all quit working. First of all there are a handful of automated questions to answer and then when i was ready to talk to someone I had to listen to their elevator music for 22 minutes before someone finally answered.I was told to take pictures of the receipts and email them back, which I did. Then there was another 10-15 minutes of questions before I was told i would get an email within 48 hours...Well 50 hours had gone by so I called back with the authorization # they gave me when I called the first time. So now on the second call another 26 minutes until someone answers only to tell me now I need to email pictures of all 3 items to support,which I did. Then after 15 more minutes of questions I am asked to email a video of each piece not working (are you fricking serious right now, why didn't you tell me to do that in the first place), which I do email a video of each item not working, but to do that I had to hang up...24 hours after the second call still no email regarding my warranties..So in a nutshell I spent 3 days and a total of over 2 hours on the phone with Craftsman Warranty Department and they still have not warrented the first piece...Never again will I buy a Craftsman product..I had a battery powered Kobalt planer that quit working and when I called the Kobalt Warranty Department about it I was issued a number to take to Lowes to pick up my New Kobalt Planer and spent a total of 14 minutes on the phone with them...KOBALT IS DEFINITELY A MUCH BETTER OPTION THAN CRAFTSMAN

I was gifted a weed whacker/blower as a housewarming gift. I charged it and it worked fine. When the battery died and i went back to recharge it, it would not recharge. I took the battery and charger back to Lowes where it had been purchased by my brother-in-law to see if they could diagnose the issue. The associate said the charger was broken. When i tried to contact Craftsman directly through their website, you needed all kinds of information which i could not provide in order for someone from Craftsman to contact you back. This was a gift so I didn't have a receipt and my brother-in-law passed away weeks before so I could not locate it. I had to buy a brand new charger for 100 dolloars to replace the brand new broken one which came with the product. There was no phone for Craftsman and when i found one through much research, no one answered the phone after a 14 point phone tree. Totally unacceptable. I am returning the entire product to Lowes and NEVER buying another Craftsman product again! I can't believe Lowes would carry this brand.

Cmcmwsp220 Brand new lawn mower out the box. For context, this is the 3rd lawn mower I get in a 1 year period. This lawn mower is junk and keeps breaking. Customer service takes forever to handle claim and you must wait 2 weeks for a replacement. I will never use this brand again

I have a V20 CMCMW220 push mower that has died and am getting zero help from Craftsman on the purchase of the part I need. I can't get warranty help because I tried to repair it myself before I contacted them. I have replaced every part that it could be except for the control board, due to the fact that Craftsman says that it is not available for purchased. Craftsman is still having this mower built/assembled and still selling it at the big box home stores, so this part is still available to them, but it is not available for a customer that has purchased it and is now dead. I just need a simple part, that's all that I am aasking of Craftsman.

Purchased a new mower 6 weeks ago model 22A-A2C2093. It worked three times. Craftsman does not accept returns of fuel has been added, but not to worry, I can take it 45 minutes away and have it repaired. It’ll only take two months. Horrible customer service and a horrible product.

Purchased a Craftsman Chainsaw at LOWE'S on 5/29/2025. Saw is defective (won't stay running). Attempted to return it to LOWE"S on 6/8/25 and told we cannot help and to call Craftsmen to get a RA, (return authorization number). Called Craftsman today, 6/9/25 (owned by Stanley, Black & Decker) and was told no R.A would be given me and to take the saw to a repair shop!!!!!! How nice. Now I am stuck with a piece of non function expensive equipment and now have to spend more $$$$ to buy another chainsaw from a REPUTABLE seller.

Bought a t3200 riding lawn mower paid $2300 for it at lows battery was dead and it's impossible to talk with customer care when I got a hold of them they want me to bring it im for service 2hrs away from me never again cub cadet john deere im on my way you have a new customer

I bought a leaf blower 12 months ago and it died on me after about 10 uses. I tried to initiate a warranty claim online and was directed to setup an online account, upload receipt, and all of the model/serial information online. I followed all of these steps and received a claim number. I also received an email from a department that was supposed to contact me. A month went by with no contact from the department and no response to my multiple emails to follow up. Online chat also couldn't help because "that product is with another department". I called craftsmen and, even though I offered my claim number or online account info, was required to provide all of my personal and product information a second time. All of this to learn that none of what I'd done mattered. There is no online/phone warranty process. I have to drive it to a local repair shop and have them confirm there's a manufacturer defect (with the possibility that it won't be approved). I've wasted at least 2 hours and waited over a month and I'm only just now making progress- I guess I am, who really knows? Regardless of how the warranty issue turns out I'll never buy Craftsman again.