Cracker BarrelReviews of crackerbarrel.com

I was dissatisfied with my experience at Cracker Barrel. There was a long wait time to be seated and a long time for me to receive the pancakes and sausage I ordered. The food was barely warm. The hot tea was only warm. Also, I bought a 10 dollar Cracker barrel giftcard only to go home and find that it had not been activated. I called the manager and he was not polite. I will not be returning there.

My daughter brought me a salad last night. In they past I ordered the chef salad. Yesterday she was informed the did not have that anymore and only had one salad. The salad they now serve is awful! Lots or Romaine lettuce, a few tomatoes, a smidge of cheese, couple of croutons…….chicken breast on top. Tasteless waste of money. Never again.

I bought a giftcard for my nephew’s birthday. The money was taken out of my bank account so I assumed everything was okay. I checked the balance and it was not added on there. I called the store to ask about it only to be told to contact HQ. I called four times and emailed them three times showing documentation that I bought the gift card. It has been days and still no one has contacted me back. It is good food but you will be scammed out of your money if you purchase anything else.

My most recent, and last, experience with this over rated joint, was terrible. A thirty minute wait and poor service as well. These places should all be out of business. I'm all done with Cracker Barrel.....

Shiloh store is truly horrible. My pickup order were over 20 minutes passed time promised. I accepted that until the cook manager (?) Spoke to me as if it was ready and they were waiting for me to arrive. I was given the wrong order. When I called for the manager, I was placed on hold for a silent 5 minutes before I called back. Spoke to one manager (Brian), who seems to have no clue but a lot of ego, suggested that I come back to the store for a refund. After sharing my thoughts, he voluntarily put me on hold for 3 minutes. Peter resumed the phone call with repeated questions and finally stated to reimburse me for the incorrect meal... their error my waste of time.

I’m at the Cracker Barrel in Ooltewah, TN and at 8am in the morning with a less than 1/2 full restaurant, they are quoting a 30 min wait time for 3 people. The Hostess is the rudest most atrociously hateful customer service employee I’ve ever come in contact with. Cracker Barrel get your act together. I’d rate zero stars if I could!!! And the coffee is lukewarm on a Saturday morning!!!!!!!!!!!!!

Cracker Barrel no longer provides a service in good quality of food that he used to it could be due to covid but I've went to different restaurants in the last week both of them had very few people sitting there waiting for a table and was told at 120 Minutes in another 25 minutes because they did not have the help thumbs down to these people

Okay, so we've tried to be patient and tolerant due to China bug(I will premise by saying I worked in restaurant business for 18+ years). We went tonight for dinner after long day of running errands and wife picked Cracker barrel (was her favorite until tonight). Server came up with trainee, offered to get our drinks, during this conversation she pulled mask down below nose(which was red from allergies or sickness) and sniffled a little. When she went to get drinks we looked at each other like, really. She came back with drinks and pulled mask down to chin to take food order, sniffling some more. We saw her approach other tables in same way, as she did 2-3 more times with us. This was insane! I'm not the biggest believer in the covid scandal, but we always took precautions even before. We were regulars untill tonight.