Crime Prevention Security SystemsReviews of cpss.net

Too expensive.

The monitoring service does not respond to alarms trigger by opening of main door if the disarming code is entered. They argue that they interpret that the alarm was triggered by the customer and thus disarmed. I argued about the probability of being under Pressure by an armed assailant to disarm the alarm. They said that a secret alarm code 2580 should be entered. I requested a different code because that one is mentioned on the internet as a widely know disarming code under pressure. They said that there is no chance of assigning a diferent duress code. The service was better when I moved here and reactivated the alarm. i was thinking lately about disconnecting the service. I do not feel safe.

Poor Communication and customer service. Tried to resolve a problem with Chris (manager of Orlando Office) but was never able to reach him or have him return a call. Still dealing with the aftermath.

Watch what you sign and read the fine print. In middle of getting sorted out, will update as things progress.

Very expensive for what it's doing which isn't much as the delay between alerting someone something is wrong is too long

Haven't had any problems with service... However, billing and paying are another story... I am unable to process my monthly bill or see my account for accurate accounting of my account payments on-line... I'm not satisfied with this at all... I am actually considering changing my security service over this issue alone...

I was told by a Crime Prevention company rep when I originally installed the system at my home in Gainesville, FL that it would be no problem to transfer the account to my future residence in Palm Coast, FL. Instead I was made to sign up for a new three year contract or pay the balance of what would be incurred for the rest of the original contract in Gainesville. * Service - Excellent * Customer Service - Not So Much

Absolute mess. After the hurricane, I had alarms going off for more than a week. I tried contacting support on the app, it never worked. The web version wasn’t successful either. Over the phone I was told the same thing over and over again and got the same result. On maybe the 8th time on the phone, a rep gave me the correct directions to reset all of the hurricane induced alarms. It shouldn’t have taken that many times for a good result.