Crime Prevention Security SystemsReviews of cpss.net

I cancelled my account in may and they are still billing me for the house I sold, Even thou I bought a new one and use their service. I have called and e/mailed each month to address and they still keep charging me. The account manager does not return phone calls

I have been trying for 2 weeks to update users on our security system. No able to reach the company by phone. Waiting for support by email has not been productive. Disappointed.

Beyond terrible. Don’t trust this company at all. Horrible costumer service especially CPSS of Orlando. I am one of their client and I advise you to run for your life they are the worst company I have ever dealt with and I am going to report them to the business bureau. My advise never sign a contract with them, they never did anything the whole two years I have been with them

One of the two techs was VERY rude. Told me I was doing things incorrectly to set up the system on my mobile device, kept telling me how much experience he had, cut me off when I would ask a question and tell me over and over without warrant to stop interrupting him, spoke down to me, I actually asked him to leave if he was going to be so rude....his response was his install was over and he would just leave and I could get someone else to show me how the system worked. Many many rude comments. I asked him if he had a mask, he said yes, he was asked to put it on when at my door, I caught him twice with it off, and asked him to put it on. He claimed he forgot he didnt have it on. Other tech always wore his mask, and was apologic, I assume for the other techs behavior. Other things as well but this is enough of an explanation. Over all the years of contractors, techs and the like, this was the only horrible rude encounter I have ever experienced.

Although the service from Crime Security has been good, their accounting and billing system is either designed to take advantage of the customer or really is a bad accounting system. They continue use to bill three months in advance which then reflects the balance due for other two months - both of which are future service fees. We will be canceling this service at the end of our contract.

I asked the cost of replacing the battery and was told $30. What they didn't disclose is the $92 for a half hour service fee. Worse, I was told at that visit I'd need a new updated alarm.com module within the year - $99. I asked if there was any advantage to including the installation while they were here for the battery to save a service fee. The answer was no, the $99 is complete, there is no additional service fee. What crap. And this is exactly why I didn't submit this review when you rushed the survey to me the day after you were here - before I had all the facts. The bill with the additional $92 for service arrived today - three weeks later. Now the story is complete.

Your person never returned my request for information about a system to identify who was at our door.

I am disappointed in Crime Prevention. We have an alarm system with them for our business which has been great. I love the app that can control the alarm. I recently received an email from them that advertised a remote door access for businesses. I called an inquired about it because we had been talking about getting one. A sales man came out and did nothing but discourage me from getting one. He gave me 10 reasons not to get it and also said that the lock that was advertised in the email was for residences only and would not work on my door. The email clearly stated in several places that it was intended for businesses. I called to complain and spoke to the owner. She apologized and told me that the email should not have been sent out. she also said that it was a mistake and only said business in one place that should have read residence. She and another sales associate came out to my business "to make it right" and see what they could do. I was told that they would do some research and see if they could put a lock on my door. I have never heard from them again. That was at least 3 months ago. Extremely disappointed in their business practices and follow up.