Phil N.
One part of my order was damaged when…
One part of my order was damaged when it arrived. I emailed the company asking for a replacement part, but that email has been ignored. I have received no answer to my email. CPAP Specials responded quickly to my review, apologised for missing my email, and have more than compensated me for the broken part. I could not be happier with how the company has responded.
Response from CPAP SpecialsNov 14, 2025
Dear Phil, We are truly sorry that you had such a frustrating experience and felt the need to leave this review due to a communication breakdown. We sincerely apologize for the inconvenience and the time you have spent following up. Please know that resolving this is our immediate priority. A dedicated representative has already scheduled a call with you (or reached out to you via email/phone today) to discuss your specific order and warranty claim. We are committed to sorting this out completely. If your order is confirmed as faulty and is within the warranty period, we will expedite the process to arrange a replacement to be shipped to you right away. We hope that once your concern is fully addressed, we will have earned the opportunity to restore your confidence in CPAP Specials. Sincerely, The CPAP Specials Team