cpap.comReviews of cpap.com

I have used cpap.com for over 10 years and find out if I talk to a rep on the phone I learn a lot and make better choices about what to buy. Just last week I needed some help and they answered quickly, gave me very good advice, did not try to talk me into buying anything I didn’t want, and offered 30 day customer satisfaction. Again I always find it better to talk to an agent on the phone if I do not know exactly what I want. The agent reminded me that I might need one or two other things and she was right and so I did order the one thing that she mentioned and that saved me another trip to the website. I highly recommend cpap.com

Purchased Resmed Airmini with F20 and F30 mask hose/elbow. My first use of the Mini was about 6 weeks after purchase. I brought both my Airsense 11 and the AirMini on vacation. First night on AirMini with F30 mask (same settings as I use on AIrsense 11 at home) I woke up about 2 hours later and checked my blood oxygen...it was 85 percent! Switched to AirSense11 and oxygen returned to 97 percent where it should be. Rechecked all hoses (new), connections, mask, settings etc. and repeated for the second night of sleep. Same thing happened. Called CPAP.com to talk about getting machine checked or returned and was told CPAP.com would not take it back and would not help to resolve problem and to call ResMed. Called Resmed and Resmed said, in essence, tough luck, you need to talk to CPAP.com. Zero help, zero customer support for this health threatening condition of low blood oxygen when using the AirMini. Update: Contacted by CPAP.com customer service and try some additional "testing" to determine next steps. I went back to the AirMini standard setup (use of supplied hose and mask attachment for AIrMini specifically). Blood oxygen went back to normal level but noise through the vent in the mask attachment was such that I found it difficult to sleep. Nothing can be done to rectify the noise problem so until ResMed fixes this problem, be aware before you buy.

I talked to Brandi about a self-inflicted order error and thanks to her patience and help we were able to make lemonade out of the situation.

Brandy was wonderful to work with. She was efficient and professional. Thank you!

I needed a copy of my CPAP prescription, which took no more than 3 minutes to get. Great customer service!

This Company always goes the Extra Mile to help. They know their products and will get your order out to you Quickly. Can't ask for better service & excellent customer service. Mike

Camyatta was great to work with. She confirmed the mask I had chosen would work with my machine, helped me order new discs for my AirMini, and located a coupon code which lowered the total cost of the order. She is great!

After a recent insurance and physician change, I was having more difficulty than should even be possible with getting CPAP re-supply. I have been fighting through nonsensical bureaucratic red tape for MONTHS trying to sort out some problems. I finally tried CPAP.com and finally got some actual help and resolution. Camyatta was extremely kind, patient, knowledgeable, and helpful. Also, the pricing with CPAP.com is better than competitors that have hideous service. I really wish she’d been my first call.