cpap.comReviews of cpap.com

4.71,114 reviews
Health Equipment
13235 N. Promenade, Stafford, Texas

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cpap.com

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About cpap.com

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.

cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: cpap.com
Category: Health Equipment
Location: Stafford, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cpap.com reviews

1,114 approved reviews, newest moderated first

zyton
Sep 20, 2022
Outstanding service!
Outstanding service! Crystal was very knowledgeable and helpful!
Response from cpap.comSep 22, 2022
Hi Zylon, Thank you for sharing your experience with us. We hope to hear from you again soon!
Mike P.
Sep 19, 2022
Erica was Great!!!
Erica was very prompt in helping me solve my issue.
Response from cpap.comSep 19, 2022
Hi Mike, That's awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Bob H.
Sep 18, 2022
My initial order got sent to a 10 years…
My initial order got sent to a 10 years ago address, so Karin very helpfully got it all straightened out for me.
Response from cpap.comSep 19, 2022
Hi Bob, We're very sorry that your order was initially sent to the wrong address. Thanks so much for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.
Bob
Sep 12, 2022
quick and efficient service
Quick and efficient service. Suggestion: address validation didn;t work so had to call to override. Can this be fixed? Thanks.
Response from cpap.comSep 13, 2022
Hi Bob, Thanks so much for your feedback. We're very sorry that you had to contact us for an override. We'll definitely, work with our Technical Department to resolve the address issue. Please let us know if there is anything else we can assist you with.
Justo
Sep 7, 2022
Great service by Erica!
I had questions about shipments to North Carolina, and about prescriptions, and Erica did a great job answering them all. She is very good at her job!
Response from cpap.comSep 8, 2022
Hi Justo, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Jim Y.
Sep 6, 2022
Brandi did a great job
Brandi did a great job. Quick and efficient.
Response from cpap.comSep 7, 2022
Hey Jim, Awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Kent & Becky S.
Sep 5, 2022
A shout out Lacy for adding the Promo…
A shout out Lacy for adding the Promo code JOIN20 to my order after i submitted it. She was knowledgeable, efficient, and wonderful!
Response from cpap.comSep 6, 2022
Hello, That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.
BobJulie R.
Sep 5, 2022
Used the chat feature on CPAP.COM
Used the chat feature on CPAP.COM. Mask will not seal. I requested a return for the mask under their policy. I was asked if I would like to try a different mask and I declined until I do more research. It took a couple of minutes to process the return and I was credited back my payment to the credit card I used to purchase the mask. As usual, excellent customer service. Just wish I could find the right mask.
Response from cpap.comSep 6, 2022
Hello, Thanks so much for sharing your experience with us. We're very sorry to hear that you're struggling with finding a mask that works for you. We are always glad to offer suggestions on different masks that may meet your needs. We hope to hear from you again soon!

cpap.comReviews of cpap.com

About cpap.com

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Outstanding service!

Erica was Great!!!

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Brandi did a great job

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About cpap.com

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Outstanding service!

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Great service by Erica!

Brandi did a great job

A shout out Lacy for adding the Promo…

Used the chat feature on CPAP.COM