cpap.comReviews of cpap.com

4.71,114 reviews
Health Equipment
13235 N. Promenade, Stafford, Texas

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cpap.com

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About cpap.com

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.

cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: cpap.com
Category: Health Equipment
Location: Stafford, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cpap.com reviews

1,114 approved reviews, newest moderated first

Edward
Apr 11, 2023
Claudine was prompt in answering my…
Claudine was prompt in answering my questions and was very helpful.
Response from cpap.comApr 12, 2023
Hey Edward, That's great! We hope to hear from you again soon.
Ashley B.
Apr 11, 2023
Chat a little slow, but Claudine was great
The chat was a little slow, but that could be a feature of the chat program. Claudine was very helpful, thorough, and polite.
Response from cpap.comApr 12, 2023
Hi Ashley, We are very sorry for the chat delay. Thanks for sharing your experience with us and please let us know if there is anything else we can assist you with.
Kevin H.
Apr 11, 2023
Claudine understood my issue and acted…
Claudine understood my issue and acted on it quickly and efficiently.
Response from cpap.comApr 12, 2023
Hi Kevin, Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Disappointed C.
Apr 11, 2023
Worst customer service experience
Worst customer service experience I've ever come across. After making a purchase I was unable to access a copy of the receipt from the website. Contacted customer service and, after 10 min of questions and verification, was told to send an email requesting a receipt. Perplexed as to why I had to be verified, only to then be told to send an email, the rep told me "a receipt would be in the box". Promptly canceled the order and I will never return.
Response from cpap.comApr 12, 2023
Hello, Thanks so much for your feedback. We are very sorry to hear about the poor experience you had with our company. CPAP.com, is known for the wonderful service provided to our customers and clearly, we missed the mark with you. As with all, or most companies, anytime a customer contacts our office and requests any information regarding their account, we are required to verify account information for privacy concerns. We want to get to the bottom of your concerns. Please private message us your account information such as your complete first and last name, email address, or phone number so that we can contact you and resolve your concerns. Also, you may give us a call at: 1-800-356-5221 and ask for Carol M. We hope to hear from you soon!
Andres S.
Apr 10, 2023
Claudine was very informed of the…
Claudine was very informed of the process needed to resolve my inquiry.
Response from cpap.comApr 11, 2023
Hi Andres, That's great! We hope to hear from you again soon.
Kira
Apr 10, 2023
Excellent CPAP supplier, Excellent Advice
I've been getting my CPAP supplies from this website for years. They are great and offer good advice and a very helpful message board. It's a quality company in this day when there is so much crap on the internet.
Response from cpap.comApr 10, 2023
Hi Kira, Thanks so much for your kind words. We appreciate your business and hope to hear from you again soon!
Nickname
Apr 8, 2023
Claudine provides great customer service
Claudine did a great job, quickly researching and resolving a problem with an order getting shipped to an old address.
Response from cpap.comApr 10, 2023
Hello We're very sorry that your order shipped to the wrong address. Thank you for letting us know that your concerns were resolved. Please let us know if there is anything else we can assist you with.
Mark M.
Apr 6, 2023
She was very responsive and assisted me…
She was very responsive and assisted me in getting someone to contact me.
Response from cpap.comApr 7, 2023
That's great! Please let us know if there is anything else we can assist you with.

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