WT
misleading shipping options!
Ordered a cpap machine and mask, selected the international 3-10 business days shipping option. When I followed up via email, was told by to expect shipping to be anywhere from 6-20 days! It is now past 10 business days and nothing has arrived. Very disappointing!
Response from cpap.comApr 17, 2020
Hello, In follow-up to our e-mail conversation, we are very sorry for the delay in you receiving your order. Unfortunately, once the order leaves our warehouse, the delivery day is beyond our control. Also, we are aware of some delays in International packages being delivered timely due to Covoid-19 and again this is beyond our control. We understand that delayed deliveries can cause hardship and we never wish our customers to be inconvenienced at no fault to them. In our last e-mail, we made several different offers in regard to resolving your concerns, with the the delayed shipping and all of the offers still stand. Please contact us at your earliest convenience so that we can proceed with the action of your choice. If you would like to speak with us further, please feel free to reach us at: 1-800-356-5221, ask for Carol M., or you may e-mail us at: [email protected], Attn: Carol M. Thank you for your patience with our company and shipping companies during this COVID-19 crisis and we hope to hear from you soon.