Imogen
We absolutely love our cafe curtains in…
We absolutely love our cafe curtains in the kitchen! It really does add that country cottage charm I didn’t know we needed. Would recommend 👏🏼 great customer service too.

At Cozyology, we go above and beyond to deliver premium, custom window treatments made from the finest materials. Our mission is to provide exceptional value without compromising on quality. We work directly with our customers to help them select the perfect drapes and shades to fit their needs and budget. By cutting out unnecessary middlemen, we ensure a seamless, enjoyable experience while keeping costs down. With Cozyology, you can enjoy luxury window coverings with the best service, all at a price that works for you.
Cozyology (cozyology.com) has 124 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Decoration & Interior · Mt. Airy, North Carolina
Excellent

Decoration & Interior · Angier, North Carolina
Excellent

Decoration & Interior · Raleigh, North Carolina
Excellent
Decoration & Interior · Wilmington, North Carolina
Great
124 approved reviews, newest moderated first
Imogen
We absolutely love our cafe curtains in the kitchen! It really does add that country cottage charm I didn’t know we needed. Would recommend 👏🏼 great customer service too.
Jessica A.
I absolutely love my curtains! They are even more beautiful than I imagined!such an awesome company to order from and can’t wait to order more from them
Rachael
I have had a very positive experience with Cozyology! From the customer service to the product itself, it has all been a fantastic experience. My new Roman Shade is exactly what I was hoping for. Delivery was quick and installation was a breeze! Highly recommend.
Rebecca L.
Cozyology.curtains was wonderful to deal with. They made ordering easy. Delivery was prompt and the quality of the curtains is exceptional. I love the fabric and the pinch pleats. I’d recommend this company if you’re entertaining custom curtains for your home. You will not be disappointed.
VV
I ordered drapes over a month ago for one simple window. The order came in multiple boxes spread out over a 2 week period. No instructions included. After we figured out we had everything we needed, we realized they sent us the wrong runner that fits in the track, so the drapes won't hang. I emailed and asked them to send the correct one. This was 12 days ago. They said it was in the mail and would send a tracking number. After 7 days I realized I haven't received a tracking number. I started emailing them every morning asking for an update on the tracking number. Sometime that afternoon I get a response saying they appreciate my patience and that they have asked their shipping department to send me an update. How hard is it to send the missing part? This experience has been annoying and frustrating.
Response from CozyologySep 30, 2026
Hi Vaite, We’re truly sorry for this experience. Receiving a custom order in separate packages without installation instructions, then discovering the wrong runners and having to repeatedly request replacement tracking, is not the experience we want any customer to have. Most custom components require approximately 5-8 business days of processing before shipment. Components may sometimes ship separately as they are completed so customers can receive available items sooner. However, we should have explained this more clearly and included proper installation guidance. Sending the incorrect runners was our mistake. We also made the situation worse by pausing the replacement after sending a compatibility video without clearly telling you that the order had been placed on hold. We take responsibility for both the delay and the lack of clear communication. We should have handled your replacement with much greater urgency from the beginning. The correct replacement runners have now been handed over to our shipping partner, and our customer service team has provided the updated tracking information to you directly. We are actively monitoring the shipment through delivery and will continue working with you until the installation issue is fully resolved. We sincerely apologize for the inconvenience, frustration, and time this has caused. Warmest regards, Cozyology Care Team
Justin
The customer service experience at cozyology is great. I ordered on panel of drapery first to get a sense of the color, quality, and delivery time. All three criteria were met with excellence: the color matched the samples perfectly, the quality was top notch, and the delivery time was about three weeks which is great. Once I confirmed they met my needs I purchased three additional panels for my living room and requested via email they use the same lining as the first one because I no longer could select it on the website. The customer service rep said that would be no problem and they delivered perfectly matching panels a few weeks later. I highly recommend cozyology over the similar companies for this great service, wide color selection and reasonable prices.
Anita K.
I have purchased two sets of drapes and blinds from cozyology and all of it has been absolutely perfect. The materials, the hardware. I will definitely be purchasing again.
Cindy R.
I’m really happy with my experience with Cozyology! I ordered two blackout Roman shades, and while we did have a couple of issues with the width and one of the shades not functioning properly, their customer service was great and really worked with us to get everything resolved. I really appreciated how responsive they were and that they took the time to make sure the issues were addressed. The shades themselves are beautiful and look so good in our home, and the blackout feature works really well. Things don’t always go perfectly with an order, but what really stood out to me was how Cozyology handled the situation and made sure we were taken care of. I’m very happy with the end result and would definitely recommend them!
Response from CozyologySep 4, 2026
Hi Cindy, We’re truly sorry for the frustration this situation has caused. We recognize that we did not sufficiently consider how difficult it would be for you to inspect or remove a shade that was already difficult to install. Our request to check the components was intended only as an initial troubleshooting step—not to shift responsibility or suggest that you should solve the problem yourself. We sincerely apologize that it came across that way. One possibility we are investigating is that a component may have shifted or been impacted during transit, causing the shade to become stuck. We do not want to make assumptions or ask you to repair it yourself. We are prepared to send a replacement for the affected shade, and our customer care team has already contacted you privately to arrange the next steps. Please rest assured that we will continue working with you until this is resolved. We would also like to clarify respectfully that the images and videos used in our Instagram advertising come from real customer submissions. However, we understand that your own experience did not match the impression those posts created, and we are truly sorry for that gap. — The Cozyology Customer Care Team