CoverYourHair.comReviews of coveryourhair.com

I ordered the set of 15 multi-colored hair nets. I received my order in two days...so complaint there. However, the colors that were pictured and featured on the Cover Your Hair website were not at all the colors I received. Instead of the somewhat pastels pictured I received all dark and florescent colors. Not happy! I have tried to reach them by email. So far it has been a week and I have yet to receive a response to my question as to why I did not receive what was represented to me that I would receive. I looked for any disclosures that would advise me that "at will" the company could make substitutions for products pictured and did not come across such information. Sadly, I am inclined to right this review...hoping it will catch the eye of someone who can explain this deception or error in the shipment I received.

They cheated me out of $96! Says my order has been completed, after sending only 1- $4 item from my order! Left messages, sent emails, numerous calls! Never able to get a hold of anyone! DO NOT ORDER! THEY WILL STEAL YOU BLIND!

I personally had a very bad experience with coveryourhair.com. After ordering several products, I received them- straight out of the package- in bad condition. I ordered three berets- two of which were defective with either catches (pulls in the knit before I had even tried it on) or random discolored threads throughout- as well as being very awkwardly fitted (very stiff and disproportionate- unlike how they were pictured online). When I contacted the company to report this, even after explaining that 1 of the 3 berets I WAS satisfied with (i.e. the other two were actually defective, I'm not just trying to complain!!), they told me that if I wanted to be refunded, I had to pay for the return shipping myself- even though their product was clearly faulty. My intent was not to deceive them into giving me free return shipping on a product I just decided I didn't want in the end, rather, I felt that if a product comes (a) defective (b) horrible quality (c) not as pictured online, it is only the right thing to do (besides for common courtesy and standard customer service) for the company to provide me with a shipping label or to reimburse me for return shipping once they've seen for themselves that my report was true and that the products were in fact defective. However, they were extremely rigid about this. I would like to stress that I paid a nice amount for the three snoods. I understand getting what you pay for- but in this case, I certainly expected decent quality for the money I paid. They weren't cheap. And obviously neither is return shipping. I found their customer service to be extremely inconsiderate and rigid, not following standard protocols of ethical behavior in sales. In addition, on their website they offer a review option on each product where customers can both write reviews of their own, and read the reviews of others. I was not interested in bashing coveryourhair.com, so I gave a good review for the 1 beret that I did end up keeping, and in order to spare others from purchasing the 2 defective and awkwardly fitting berets, I gave an honest, yet non-exaggerated review of those. My reviews "for some reason" never showed up on the site. When I inquired as to why this was, I was told by a coveryourhair.com representative that comments are first reviewed and may not show up on the site for a few days. It was well past a few weeks and my reviews (again, not bashing, just trying to help potential future buyers) never surfaced under their respective products. Turns out coveryourhair.com censors their reviews, so only the positive reviews are posted to the website. I really hope this is helpful for you. I personally would never again shop at coveryourhair.com. I feel that it is horrible quality and the prices are certainly not a deal- especially for what you're getting. p.s. My mother in-law got a pre-tied bandana from coveryourhair.com which came so small that it is difficult to even get on an average sized head! Literally. If she wanted a bathing cap, she would have gotten one! Best of luck!

I ordered an extra long snood. I received a regular snood. I called customer service and was told they would resend the correct snood as well as a return label for the wrong one. I received the second and it was the same as the first and did not get the return label. I emailed Devora my complaint with a picture of me wearing what they sent to show that I received the wrong thing. I was told I could ship them back for a refund. They are still sitting in the packaging waiting because I'm not paying for their mistake. Not a good experience for a first time customer.

The product very good. The S/H very bad. I had to paid extra S/H to the post office, since the package weight was more than the label indicated.

When I first found the site via search engine, I asked a question that took ONE WEEK for them to reply to (with an unhelpful answer). I ordered an item anyway, and after 10 days emailed a query about why I hadn't received it. They sent me a 'tracking' page' showing a delivery to my zip code area, accompanied by a message that "It was delivered". I checked with the Post Office with no success, and let CYH know that if it HAD been delivered, it wasn't to me and would they re-ship? NO REPLY. AT ALL.