Cover WhaleReviews of coverwhale.com

Extremely unprofessional and unresponsive! I had a canceled policy with Cover Whale, and the refund process has been a nightmare. After paying $32,515.55, they only reimbursed a portion, leaving $14,555.90 unaccounted for. On top of that, Extra Mile Insurance was supposed to refund $2,139.97 in unearned commission but has remained silent and ignored my inquiries. Despite multiple emails and follow-ups, no one is providing clear answers or a proper breakdown of charges. I was charged an outrageous amount for just 19 days of coverage, and neither Cover Whale nor Extra Mile Insurance is taking responsibility. This company is quick to take your money but impossible to reach when it’s time to return what’s owed. Avoid them at all costs!

Cover Whale does not pay their brokerages their commissions owed. This company needs to be shut down. They are a scam

Their agents are frauds and will sell you anything to get your money. The customer trusts these agents to provide proper coverage to stay within state regulation but not their agents../

WORST INSURANCE COMPANY EVER. It's not a surprise they have an F rating with the BBB. Two days after signing up, they started hounding me about my ELD. My truck was in for service so I couldn't install the ELD I had. One email everyday DEMANDING I install ELD or they'd cancel my insurance, after I paid them a full years premium. When I went to install mt ELD they refused to let me use it ( a HOS 247). I was told that I had to buy their cameras and ELD. After I paid 305.00 for camera (which was actually CAMERAS), they told me all I needed was the ELD but refused to credit me for the cameras even though they hadn't shipped them. THEN they reported that my insurance was going to be cancelled to the FMCSA. I fixed all the DEMANDS they made. I CANCELLED MY POLICY AND FIRED THE IDIOT AGENT THAT SET ME UP WITH THEM. We'll see how long it takes them to refund my premium. IF YOU USE THIS COMPANY..... YOU'LL END UP REGRETTING IT, TRUST ME.

Stay away from this company

Truck was at the mechanic to change the motor, it takes a while, Cover whale cancelled the insurance because the camera of the truck was not connected even though the truck doesnt have batteries at that moment.

Ripoffs and do not pay their agents. That’s all I have to say.

I made a down payment of $6200 to this company then paid $2100 for the past two months then they just canceled my policy..now I can’t get in contact with no one to get my refund…this company is a scam