Cover GeniusReviews of covergenius.com

I got insurance for a trip in mid December of 2024. My wife is pregnant with a due delivery date of 12/23. These geniuses refuses to reimburse a single cent of the insurance coverage despite 6 months heads up, and a doctor's proof she was pregnant. Their response was their insurance doesn't cover normal pregancy only complications of pregnancy. The company is tone deaf and doesn't care about you, the customer. They just want money. Did i mention this is 6 months notice from the actual trip taking place? The comment about complications requiring hospital admission is comical. If my wife has pregancy complications requiring a hospital admission, the last thing i am going to worry about is the insurance claim. Tone deaf. I want every couple who is even considering growing a family to stay clear of this insurance company because if you are pregnant and have to cancel, good luck.

I got a flight cancelled by EasyJet and submitted all information to the claims center. They keep on asking for the "cancellation reason" and that's why they don't want to process the claim. Easyjet gives no reasons, they just cancel and let you figure out how to get back home. The WORST insurance experience I've ever seen. Stupid emails back and forth through a form with the worst customer service on the other side. I'm still fighting through the form submitting all the sms I got from easyjet, flightstats, the cancellation mail, but CoverGenius is sooooo genius they won't pay until I get WHY Easyjet cancelled. Do NOT use CoverGenius unless you want your bad experiences to double: once when your carrier cancels and second when your insurance turns their back on you.

Catastrophic. Have not been through worse. I have a claim for 1500 eur and they send me more and more things that they want. Have been sending in everything they asked for, but they just send the same question again and again. Revolut, which I pay for this service, is not taking any responsibility for this at all, just send me to Cover Genius again and again. It’s been going on since 6 months and it’s really frustrating the whole time. Think I was in the chat 10 times with Revolut and sent in new documents to cover Genius 6 or 7 times.

Travel Insurance provided was not worth having. Submitting details of claims where you need more assistance and all you get is an AI generated generic response. No phone numbers and impossible to speak to a real person

DO NOT USE THIS COMPANY - IT IS FRUDULANT! I urge the FCA & CAA to look into this and i will be passing my case details onto them, Ryanair flight was delayed more than 7 hours, Ryanair had to send another plane from Copenhagen as the original plane was faulty, other Ryanair flights was leaving Goteborg on time and without delay, this company is faceless and no phone numbers to talk to anyone, hides behind a website full of lies, 95% of claims paid in three days, don't make me laugh its been 21 days and you have even replied. so people don't use this product, UK CUSTOMER TO HELP YOU REPORT TO THE FCA Actual Name of the LTD Company - COVER GENIUS LIMITED (09408621) NAMES OF THE UNCONTACTABLE DIRECTOR Graeme John DEAN - SHAME ON YOU! Angus James Ridley MCDONALD - SHAME ON YOU! Plus check out their automated response to all reviews Thank you for sharing your comments with us. Unfortunately, we cannot find it in our system. Reply to any of our emails or log in to your XCover account. If you are logging in for the first time, you should look for the confirmation email we sent you and click the link to set up your XCover account. Be sure to check your spam folder if you can't find your confirmation email. This step is necessary if you purchased your protection using your Apple account, iCloud email address, or Safari web browser, as Apple may hide and not deliver your email. Read more about how to resolve related issues. If you are still having problems, please reply to any of our emails with the following details: The full name entered when you purchased your policy. The email used when you purchased your policy. The place where you purchased your XCover Protection. The amount you paid for your XCover protection. The date of purchase. Your location at the time of purchase. Your purchase ID (also called booking ID, transaction ID, invoice number, customer reference number, etc.) Once again, we appreciate your comments. The XCover team SAVE YOUR MONEY PEOPLE

I bought insurance with a rental car booking. I got this insurance covered by RentalCover.com (Cover Genius Canada Inc.) When I went to pick up the cover, the person on the counter said this company does not provide coverage to our cars. I ask what should I do at this time now. He said: "You can cancel this booking and you will get a refund, and you have to make a new booking Now this was way more expensive than the original but since I had no choice and had to make a new booking at that time, it was around midnight. Now I am trying to get a refund from this company RentalCover.com ( Cover Genius Canada Inc. ) but it's a horrible experience. the person on the other side named Gene, makes false promises every time saying my supervisor will contact you. but no one contacting me. in fact I don't even want to get contacted, I want a refund, that's it. Now I am spending hours and hours on it, wasting my time, and energy and at the time it's too frustrating. It's hard to talk to this agent Gene, always trying to avoid issues and questions. not answering full questions and giving diplomatic responses. and saying "Sorry" Now what I can do with his sorry? I don't need their sorry.

My payment failed due to bank error and I have been offering to give a new account number and all I have been told is I will hear back from payments. Nobody has responded to me in a week. This is via XCover. Please give me an alternative way to receive my claim payment. I feel like they don't want to give me the money and all I keep hearing is "Support will get back to you." Thanks again for your assistance for getting this approved so quickly! MGANH-ETXCP-INS Update: They sent the payment and were just validating everything was fine. Thanks for getting on it!

Buyer beware these people are scam artists and will take And promise you insurance protection, and when it comes time to file a claim and get what you have paid into, they will come up with every excuse in the world, and request every type of document under the sun, and then proceeded to deny your claim buyer beware buyer. Beware, this company does nothing except give empty promises with poor people, paying into a protection plan that they think will pay out for them when or if the time comes and this company is not that company. This company will take your money, then deny your claim and then not give you a live person to speak to and just play games. As far as communication goes there’s never a life person to speak with do not purchase insurance coverage or insurance protection from this company you will only be disappointed.