Cover GeniusReviews of covergenius.com

I purchased this insurance before a trip to China with my wife. I had some health problems that forced us to cancel the trip. Initially, I submitted only partial documentation (the airline's cancellation statement was missing). When I submitted the final document, they refunded me about 90% of the ticket price within a few days. I'm very satisfied. Avevo stipulato questa assicurazione prima di un viaggio in Cina assieme a mia moglie. Ho avuto dei problemi di salute per cui abbiamo dovuto rinunciare al viaggio. Inizialmente ho prodotto una documentazione parziale (mancava il documento della compagnia aerea che dichiarava la cancellazione della prenotazione), quando ho prodotto l'ultimo documento in pochi giorni mi hanno rimborsato circa il 90% del biglietto: sono molto soddisfatto.

Easy and responsive process which is simple to follow. Good updating through the process and requests for proof of evidence are reasonable.

The process took forever, but they did pay the claim so that's a blessing.

Fast process to buy but never come to the claim yet

They reimbursed the money to us really quickly after we made the claim (2 tyres had to be replaced after biting damaged hard shoulder). Their website forms weren't working properly so that added some hassle, but the customer service team allowed me to lodge a manual claim easily.

We had a claim over a cracked window and the rental cover did respond very quickly. The process was also very quick. The only downside is the exchange rate as we lost AUD100 on the exchange that is think is not fair.

Prompt response to my claim for damaged car key (remote fell in the sea and stopped working) and no questions about reimbursement of the charges paid to the car rental company. Only an issue with their web portal which kept giving an error when I tried to submit my bank details. Their support was prompt and reassuring and were able to fix it in 2 days.

Following a dent to my hire car I made a claim online for the reimbursement of my lost deposit. Process was not too complicated and was given a positive response in about 24 hours. The only hiccup was having been sent a link to receive the payment to my bank, this did not work. I then had to send a number of emails in order to be sent a link that did work. Nevertheless, the whole process from claim to payment was completed inside a week, which is not at all bad for an insurance company.