E.K.
A seriously shady company that text-message-spams and won't identify itself.
Despite my being signed up with the national do-not-call registry, this shady company has been sending me text message spam, addressed to a name other than my own and offering a car warranty on a vehicle that I do not have (and never did). When I called the number from which the text message was sent, the agent would not identify the company as anything other than "auto service department", would not say where the company was based, and said they didn't have a website -- and then I was hung up on. I called back and got someone else who listened to my complaint and then immediately began to pitch the product I'd already said I had no interest in -- and then I was hung up on again. Finally I got someone who offered me a phone number for their corporate office, and then proceeded to give me a number for the California health department!! When I pointed this out, she "texted her boss" and gave me a phone number that is listed on the CoverageX website. One of these reps actually claimed, without my asking, that they were A+ accredited with the BBB (this is prominently posted on their website as well), which is another lie as they currently have an A- rating due to several complaints similar to mine. (Also note that all the positive Trustpilot reviews are from folks who have only posted this one review, while the negative reviews are from people who have previously used Trustpilot multiple times.) This company needs to 1) obey the law by screening the national do-not-call registry before contacting people; 2) identify itself clearly when asked; 3) remove the false BBB A+ rating from their website (coveragex.com); and 4) leave me alone and never contact me again.
Response from CoverageXJul 24, 2025
Thank you for taking the time to voice your concerns, and for providing a phone number so we can investigate further. We truly regret that you had an experience that felt intrusive or misleading and we want to assure you that this does not reflect the standards or practices of CoverageX. While it’s possible that someone may have misrepresented themselves as affiliated with our company, we’re treating this matter seriously. We’ll immediately conduct a full scan of all internal records using the phone number you provided, to verify whether any contact was made through our official systems or approved representatives. If we find any connection, we’ll address it right away. We also routinely update and scrub our contact lists against the National Do Not Call Registry to ensure full compliance, and we’ve recently reinforced those safeguards again. CoverageX is currently rated A+ by the Better Business Bureau, and we’re committed to maintaining the transparency and integrity that rating requires. If another party is falsely using our name, it may explain why similar concerns have come up and if that’s the case, we deeply apologize for the confusion it’s caused. Thank you again for bringing this to our attention. If you’re open to further follow-up, feel free to contact us directly at [email protected] so we can make things right. – The CoverageX Team