J C.
Billing practices
First, let me just say I like the concept of Covenant Eyes. It is a voluntary software designed for people who desire to be clean before the Lord and completely transparent. A good guiding principle is the psychological term, ‘you’re as sick as your secrets’. I first signed up for Covenant Eyes about three years ago but didn’t even use it 24 hours because it required using Covenant Eyes as my search engine. I had 500+ websites on my phone that I need for my work 30 to 40 times every day. It would’ve taken me 40 hours to reload all the user websites. So I canceled it. It was at a time that we were caring for two dying parents transitioning to hospice of my wife and myself, and I just didn’t have time to call Covenant Eyes to get a refund. I didn’t catch it till two years later that they were automatically re-billing me. I did call Covenant Eyes and was told that I would get a call back regarding the refund. They did that for the third year, but not for the second year. No one ever called me back. If had read down far enough, I would see that they did state in their licensing agreement that they automatically bill each year $180. They have taught me that it is subscription companies that put this in their contracts as a default. I didn’t know that at the time. I have always felt that contracts are written unfairly in the favor of the Party who’s attorneys write the contract. I signed up again for Covenant Eyes just in the past two days. I now don’t had to take all the time to reload all the websites that I need for my work. It seems to be working properly. I haven’t really tested it to know if it is working well, but it is there as a guard rail for me. I have seen it criticized on ‘Wired’ for being ‘shameware’. I think that is unfair to Covenant Eyes. In their article, they claim: “I’ve never seen anyone who’s been on one of these apps feel better about themselves in the long term,” says Nicole Praus, a scientist at the University of California, Los Angeles, who studies the effects of pornography on the brain and the spread of disinformation on sexual health. “These people just end up feeling like there’s something wrong with them when the reality is that there likely isn’t.” I am also a scientist, and a physician, and I 100% disagree with Nicole Praus. When I discuss something like Covenant Eyes with a patient, I tell them, ‘no Christian, who truly understands the gospel, understands that no one has the right to shame another. We all have shame in breaking God’s covenant rules. I then tell them that ‘every individual has one to five addictions to make themselves feel better, to control something, to comfort them - alcohol, gambling, workaholism, they’re perfectly manicured yards and gardens, their sailboat. Everything in life that takes a priority above Christ can become an idol, even if it is something designed for good when that becomes more important than Christ.’ Everyone who has been comforted by the ‘high’ of something which displaces Christ, knows this to be true in their life. I support the work of Covenant Eyes. I would recommend it to anyone who can afford it, even if it comes at a costly expense, if it gives them the guard rails in their life to protect them from not going down a path that they know is harmful to them, or harmful to their wife. The current version of Covenant Eyes software, I think has been refined and seems to be relatively seamless and reliable. Trusted relationship with your betrothed equals time and believable behavior, advise from a Christian counselor. I would give Covenant Eyes five stars, I just felt since I didn’t use the software for even 24 hours that they might at least credit me partially, for the $360 that I was charged by them for automatic billing at a time that was probably the most stressful time in my life. I also run a business. And when I’m aware that something has been done wrong business, I try to make it right. They have what appears to me a very rigid, money flows in One Direction only policy. Legally, they are right. Just make sure you read their whole policy. That’s the only thing I take issue with. Jeffrey Crawford
Response from Covenant EyesFeb 13, 2025
Thank you for your thoughtful and detailed review. I'm sorry for the difficulty you experienced with Covenant Eyes. It sounds like one of the problems you encountered was with our browser app for iOS. Because of changes in the iOS platform, we've been able to completely replace our old browser app with a new system that integrates with Safari instead.




