A E.
Lack of Communication
My Mum owned a Cove residential park home in the UK and passed away in February. We had to sell her home and decided, because of Cove's brochure, advising us that there is no stress selling through them, and it takes 14 to 21 days, to sell through them. It took 51 days from when we signed contracts, and through severe lack of care and communication on their part, we may still have been waiting now if I hadn't emailed the MD to order someone to sort it out. I have a copy of an email, stating 14 to 31 days from the signing of the contract, that monies should be paid. Also, the brochure states, that as soon as a sale is agreed with Cove, they take over running costs, I.e. ground rent etc. This didn't happen, and we had to constantly ring to get the monies owed to us. Cove hardly ever returned a phone call, even though I have it in writing, the dates they were going to ring and didn't. After all was settled, I wrote to the CEO and the MD, with documented evidence of the way we were treated. I have received no reply from the CEO and only when I emailed the MD, saying I was disappointed that I had not received a reply, that the MD emailed me. Apparently, 42 days from signing the contract is the normal time for monies to be paid, even though I can find no written evidence of this in the brochure. The MD did admit that they were 9 days over this time. The MD said that the staff at Cove had acted satisfactory throughout the process, and they will look into the wording of the brochure. The whole process was as far away from 'stress free' for me as can be, and Cove literally don't seem to care. I will be advising my Mum's friends on the Park, not to do business with Cove.

