Kevin L.
My first time with Cottman set up…
My first time with Cottman set up appointment for 9 am car was not even diagnosed until 2 pm and could not find problem only to experience problem again the next day I feel that an appointment should atleast guarantee a more timely diagnoses so the whole day does not slip away waiting for an answer however staff is very polite and knowledgeable
Response from Cottman of ColumbiaAug 28, 2018
Kevin, thank you so much for letting us know. Cars are so unpredictable and we did get very behind that day. We should have called you and to let you know what was going on and to see if you wanted to reschedule. Unfortunately, when we cannot duplicate the concern that you have it is hard to diagnose and fix and we do not like just throwing parts at it to try and guess what was wrong. We do appreciate you bringing it back the next day as the concern you had was happening. We hope that you will consider us for any future automotive repairs needs you may have.