Cottman of ColumbiaReviews of cottmanofcolumbia.com

I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.

I actually dealt with the owners of this location. I have a work van that had a severe transmission issue. I was stunned when I was told a remanufactured transmission was in stock and could be installed the next day. It was ready around noon. Needless to say, if I don't have a vehicle, I don't work. So the quick turn around time was greatly appreciated.

Very prompt and made the experience very easy.

Great experience with the service team, They made a bad problem with my car better than I could have ever believed possible. I got timely updates and found them easy to work with throughout the entire repair process. You can trust what they are telling you. The total cost was 1/3 less than the dealers price.

My Honda was a loss because of a blown transmission but when I took my car there they were completely transparent with costs associated with my car, if I wanted to replace the transmission, and they even let me store the car overnight until a tow trunk could come to take it to a junk yard. I highly recommend Cottmans to anybody. Very friendly and knowledgeable even though I asked a thousand questions, and I even corresponded with them over email/phone calls a few times and got prompt replies back (can’t say that for other shops I’ve gone to). If/when I have transmission issues in my next car I’m coming back!

A performance transmission was built for my restored Mopar car. Work was done properly and a return visit for follow-up fine tuning was done promptly and precisely. Thanks Dan and all the folks at Cottsman for a job well done.

Took very good care of my wife’s Jeep. I would trust no one else

Life has Taught me to add something for the risk of going the cheapest route. Sometimes it's better to pay a little more than your planning than less than you should. With that in mind, the second challenge is to find people that even care. Rarely do you find a store, of any kind, that you can still meet the real owners. I believe that can be important in today's business field. Because of that, I contacted Tony & Liz's business about a transmission problem with my vehicle. I was given strait forward advice including options I had not considered. ( We NEED good salespeople these days.) I took their advice and spent extra. I am extremely happy with my decision. They and all their staff took excellent care of me. And I also appreciate the value of a warranty that can extend beyond their location, should I ever need it. Life tells you that you get what you pay for. That is incorrect. YOU PAY FOR WHAT YOU GET. Be Happy and consider these folks for your vehicle repairs!