CostumeExpress.comReviews of costumeexpress.com

I am very disappointed in my experience with Costume Express. I ordered a costume for my daughter on September 14th. At the time I ordered it it said "In Stock". After not receiving the costume, I contacted them and it had all of a sudden turned into an Out of Stock item. I contacted them via chat and they told me I would receive it by October 3rd. On September 28th, they charged my card. Still....no costume. I contacted them again last week. Asked them why they had charged my card when it says online they won't until the item is shipped. I told them I needed to know if in fact they had a costume for my daughter and they told me yes...it was packed and ready to ship out. They had just received a supply from their merchandiser. I saved a copy of that chat and email by the way. So yesterday I get an email from Costume Express telling me they are sorry, but they can't fill my order because they took too many requests and don't have enough costumes. I am livid. So I called Costume Express last night and the guy (who barely spoke English) said they did have some but they wouldn't ship until October 27th (guaranteed). Sorry...but I've had enough of your guarantees....they mean nothing. I've been guaranteed 3 times already and you stole my money. Plus...no way we would have it by Halloween. He had to put someone else on the phone because he couldn't understand anything. So the lady I spoke with asked me what I wanted to do. I told her to cancel my order and I wanted my money back asap. She said she was submitting the cancellation right then and I would have a refund asap. I have received nothing that says my order has been cancelled and if I look up my order it still says it's processing. I am a single parent and I don't have the money to go and purchase my daughter another costume until that money is returned to me. I want my money back right away. I have also contacted your Corporate office.

We had a big production project that relied on an ordered costume to arrive by the date specified on our express delivery. I even spoke with the company beforehand that it would be delivered by that date, they guaranteed it. We had to have it for a video production. The date came and it was still 'processing'. All they did was apologize. This company is not worthy of our business. We won't give them an opportunity to be sorry again.

I needed a costume for Halloween and while, admittedly, it was a bit late. I paid for express shipping, did not get any email saying it had even shipped. I got the same costume from Amazon the next day. When I tried to email Costume Express to cancel my order, they responded 3 days later saying they had already shipped it and that if I wanted to return it, all shipping and handling fees would be on me. Terrible customer service and return policy for an already poor service. I will not be using Costume Express again and I regret even trying. Don't make the same mistakes.

I ordered a costume for my son who is on the spectrum and a huge Star Wars fanatic. I had looked around online to find a costume with a full head helmet to meet my son's sensory needs. When I found what I thought was the perfect costume, I showed my son and we ordered it. From the advert, it seemed to be a full head two piece helmet. When it arrived, there was no two piece helmet, but instead a mask with a rubber band across the back. I called customer service and explained about the mask and my son's sensory issues. They told me to order a different costume (the day before Halloween) and they would "try" to have it to us by Halloween. As a single parent to 2 special needs children, this was not an option for me. Especially since in addition to shelling out more money for another Storm Trooper costume, the overnight shipping fee is almost $30! I am so disappointed and dreading the fact that I have to show my child this costume. The only other option is for me to return it, which is what I'm going to do since I know he won't wear it. It also leaves us in an uncomfortable position of not having a costume for my son. I did ask to speak with a supervisor and was connected to a woman named Sarah. No sooner did I respond to her question of how I was doing and the line disconnected on their end. I have yet to receive a call back. At this time, I am disinclined to order from this site again and will discourage anyone I know from ordering from them.

If you live in Canada NEVER order from this site, it is a scam. The delivery dates are not guaranteed even after you spend way too much extra money to ensure you have your package and when it still does not show up customer service is difficult to get ahold of and terrible, everything is a lie and is the customers fault. So disappointed will never make the mistake of ordering from this company again and I hope this saves some of you from the same situation. I will post this everywhere I can!

"I ordered a deluxe maleficent costume from this website. Later i saw the exact same costume at target.com for the same price, except the costume express costume contains 3 pieces and the target.com one contains 4. Costume express sells the 4th piece for 30 bucks. I contacted costumer service and they would not throw in the 4th piece. There is no price matching or product matching. So don't get screwed people. "