CostumeExpress.comReviews of costumeexpress.com

I ordered my items all in stock ready to ship next day . I was given the date 19th so come Friday the 16 th still no tracking number .i called was in wait and finally the representative could not give me a date but assured me a refund of 5.00 and express next day shipping . So I asked for a new date and she couldn't say and some how the call was lost .. Saturday and Sunday my order still shoes processing.. So upset I want to save some money so I skipped on party city or local Halloween store my regrets . Will call this Monday and cancel if no tracking number is given

I purchased a costume from them and got a notice that said "opps, something happened with our website on your order was not processed." I called customer service and spoke to Ray and provided him with an order number and he said he didn't have the order in his system. I then get charged for the order that didn't go through about 5 days later. By this time I already went to a better site and bought the same costume for less money. I called and costumes press said they would refund me completely including shipping. It's been a month. Still no refund. Finally I get a refund minus shipping charges. I have waited on hold now 4 separate times for over 45 minutes with no response. My emails have gone unanswered and the live chat never has anybody there. Terrible company to do business with. Save yourself the hassle of doing business with this unethical company.

All of their promises and guarantees are not reliable or be trusted. I ordered a $399 costume on October 8th, they charged my card immediately and I waited for days for their credit checking. On October 12nd, they told me my order will be shipped out no longer than Tuesday. But on Tuesday when I checked my order status, it still said: "Processing order", I called them back and a lady from their company told me my order was ready to go, it would ship out on Tuesday. At the end of Tuesday, my order was still "processing", I contacted them again and hold 50 minutes for somebody to pick up the call, no respond. I call them back again on Wednesday, a guy put me on hold for 25 minutes to verify if if my order was still in the facility or not, finally he said the package had already shipped out from warehouse in Wednesday evening, but it will take 24 hrs to receive the tracking number, I believed his words again, on Thursday, still no update on the order status, I told them I have short patience on waiting, they guaranteed I will receive the package on Sunday. Today, they tell me the order is still in their facility, they can t guarantee the ship-out date because they are experiencing a large volume of shipping, I ask them why they lied for telling me the order was shipped out on Wednesday and that urinated me off, they suggested me to cost $90 for overnight shipping, I'm not buying your lies! I have already sent a cancellation, costume express give my money back! I want to give them negative stars, but unfortunately I can't rate that way on Trust Pilot.

Have not receive my package that was guarantees date is today. When I called customer service I was on hold for 45 min to get a supervisor and was told it wasn't shipped until today. I paid $13.99 for 2 days shipping. The excuse was the warehouse was busy. They should be prepared as it is October.

I ordered a costume on October 7th. On the website they said the costume was in stock and that they ship out the same day if you order before 4 pm, which I did. Later that day, I was sent a email saying the order was processing and I would get a tracking number as soon as it shipped. A week and a dozen spam emails later from this company, I still hadn't received a tracking number. I checked their website and it said my order was still processing. Alarmed, I sent an email via their out of date site. (Their website says they'll be closed for Good Friday, 2014...it's October 2015!) After sending me two more spam emails in reply, I finally got an email saying 'Oppsie! We had a warehouse problem and your order was shipped out October 13th and we don't have a tracking number for you.' I had a strong feeling I was being lied to so I sent another email threatening to report them to the BBB if I didn't get a tracking number. Lo and Behold, they magically came up with a tracking number the next day and they definitely did lie to me when they said it was shipped out October 13th. According to UPS, it was shipped out yesterday, October 15th, the day it was a 100 percent guaranteed to arrive on my doorstep (according to their website and the two real emails I received). As of today (October 16th) I'm still waiting on my order, hoping it's correct. I was alarmed at all the negative reviews this company has (on this site and many others). I will never order anything from this company again. They don't update their website at all and openly deceive their customers. I wouldn't recommend this website (which goes under 3 or 4 different names, btw) to my worst enemy.

We placed a pre-order for the inflatable Big Hero 6 costume on September 22nd with a deliver by date of October 16th. We were told that our credit card would not be charged until the item shipped. On September 25th the charge hit our card. Four days later I still did not receive any correspondence that the costume had shipped. On September 28th I went online to check the status of my order and it showed the costume in stock and if I would of ordered it that day I would receive it by October 6th. I called customer service to ask why I have to wait an additional 10 days to receive my order because if I ordered it today I would have it by the 6th. I could not get an answer from anybody! Just convoluted excuses. After being placed on terminal hold I requested that the order be cancelled. It took me contacting them 3 additional times to get the order cancelled. I finally received a confirmation email that my order was cancelled and they would issue the credit to my card and it should post in five business days which would of been October 6th (after initially denying they even charged my card) I still have not received my money back. I had to file a dispute with my credit card company and they are currently handling it. I wish I would have read the reviews before I made my purchase all the negative reviews are spot on!!!

We pre-ordered a highly popular costume (Disgust from Inside Out) for this year back in August. My daughter has been waiting anxiously for it and even purchased all the make up and accessories for it. It finally arrived today in a size two sizes too small. I called immediately to try to get the correct size sent and they told me they don't have any more to send me the correct size, so basically, no costume for my kid. They kept me on hold 20 minutes to speak to a manager, who actually sounded like the same person I talked to first. They had no explanation as to what happened, other than that the "picker" in the warehouse didn't pay attention to the size. They had no sympathy to the fact that my daughter now has no costume and the fact that we thought to plan ahead two months ago but still got screwed by them in the end. They told me to give the small costume away to someone else who needed it! They offered 35% off my next purchase with them! AS IF I would EVER purchase from them again!!!! Horrible customer service, horrible warehouse service and communication, and now a very sad little girl in my house. Thanks for nothing, Costumeexpress.

This company SUCKS!!! They lie!!! I ordered my product in mid-September. They promised a delivery date of September 30th. That date came and went. I called them and was given another date of October 19th. I called BEFORE the 19th then given an email that it is the 23rd!!!! ARE YOU KIDDING ME!!!!! I called today and "what a surprise" its not coming until the 25th and by the end of the conversation it was that it arrives at their factory on the 23rd and there is no guarantee that I would get it before Halloween!!!! Seriously, seriously!!!! Whoever that person was in the reviews that gave them 5 stars must be the owner. All they have going for them is a catchy web-page. TURN AWAY, you will only be disappointed!! Even worse, your little one will be disappointed. I had to settle for 1 star only because I couldnt have the review be 0 stars,