CostumeExpress.comReviews of costumeexpress.com

Ordered my sons police costume on October 19th, with a guarantee arrival on or before October 27. I never received a shipping confirmation so I emailed them for an update and never got an email back so I called them on October 24 which was on a Sat and was on hold for an hr before I talked to anyone. I was told the costume was still not in warehouse for processing and couldn't guarantee I would have it by the 27th but he was gonna mark it high importance to get it to warehouse to be done. I called back on Monday the 26th to check see if it had been shipped and of course I was on hold for an hr before talking to someone only to find out it was in same status as that Monday. I told them to CANCEL my order cause I went and got something else and REFUND my money and the man said it was canceled and when the people in charge or the refunds received it it would take 24-48 for money to be back in my account. Figured it was all done only to get up on Tuesday morning with an email from them at 2 in the morning saying my ordered had shipped next day ups air and I would receive it that day. I am already furious with this company and for them to NOT cancel my order after I requested. So when I get home from work costume was here which helled my feelings some only to put it on him and IT WAS NOT THE RIGHT SIZE! IT WAS TO SMALL! So I get on phone to talk to them for return address and for some reason couldn't get them on the phone at this point! I have sent another email wanting a refund too but of course no answer! So! I have a costume I told them to cancel that does not fit and I WANT MY MONEY BACK! So check your email or something about order number 296945915 and give me my money back!

After ordering my 7 year old's costume on the 14th, paying for express shipping, and calling twice in the meantime to be told that my order was guaranteed to be delivered before the 31st, I received an email the DAY before Halloween letting me know the costume was sold out. I went online and I see that the costume is still available. Now here we are on Halloween, scrambling and trying a DIY costume for my daughter. AVOID COSTUME EXPRESS!!! Worst company I've ever dealt with.

Where do I start... Ordered Halloween costumes 7 weeks in advance. 10 days before the big day we called because the customers had not arrived. We ordered 4 full costumes including all the accessories of wigs, gloves, a staff, etc. We were told they were waiting for 1 item and everything would ship together with a delivery of 2-3 days before Halloween. Two days before Haloween, had to make another call because the package we received had 2 wig caps, (not the wigs, just a hair net) and a staff. We were told that the costumes had shipped in the same box we received, which they hadn't. In the same conversation we were told the package went out that same big ht, at 8pm and would arrive "tomorrow". We were also given a bogus UPS tracking number and left without any costumes the day before Halloween. When we called for a refund the kind service rep told me he was processing the refund and it would process in 3-5 days. Then after asking about how we would return the products, we found out the return would not be processed until after they received the products back. After almost 2 hours dealing with their nonsense, we never even received an I am sorry. Our custumes will arrive the Monday, after Halloween. If we could rate this company a zero, we would have gladly done so. 1 star is a gift in my book.

I see I should have checked reviews here first. I ordered my costumes, as another user posted, on Oct. 11, guaranteed Oct. 19. Did not arrive. I contacted them, everything is fine, just a delay in processing, will ship out next couple of days. Did not ship out until Oct 26, and when I arrived home on the evening of Oct 28, a much smaller box sat on my porch. They sent one costume out of the three I had ordered, and left out the accessory ordered as well. I had contacted them numerous times, and all I wanted to know was whether the costumes would arrive, or if I should start shopping again. There are 2 more days until Halloween after I find out that I did not get what I ordered. How am I gonna find the hard to find costume I ordered now!? And still no acknowledgement of their error, or any attempt to refund the majority of my money. Do they get some kind of sick pleasure out of destroying Halloween for small children who truly don't understand the corporation's inability to give 2 cares for the customer they are supposed to take care of? All I needed was that information, and I was not upset at that time. Now I am beyond upset. Thank you Costumeexpress for making this the worst Halloween my family has ever experienced. I ordered in the past, but never again.

Ordered costumes on 10/26/15 and paid $15.00 extra to have costumes arrive by 10/29/15. On 10/29/15, no costume delivered. Called costumexpress many times before I actually got through and had to hold for 40 minutes before I actually spoke to someone. The costumes were still at their warehouse! Told them to refund all of my $$ and that I would never order from them again. Let's see if I actually get my refund!! SCAM!!!!

I ordered our costumes for a family of four excited kids on Sept 24th I was gaurunteed delivery oct 12th.. But wasn't there! I gave it a few days and called them on the 17th after holding for 35 minutes twice and disconnected each time I finally got through the third time after almost 40 min hold. I explained my costume still wasn't there and was promised they'd be expedited and shipped in 2 days. They said they'd defend me 20% of my order as well.. BOTH never happened. So I called again and again and again each time holding for nearly 40 mins being put on hold and disconnected! Eventually reached a lady named Ellen. She seemed nice and said she'd ship my costumes overnight and refund me $50 this time. I asked to speak with a supervisor. Spoke with Niesha and w Was promised a confirmation email of the refund and costumes. Never came. Ended up getting a box yesterday and low and behold there were two of the four costumes and three listed on the packing slip. I called again livid and demanded a full refund which they refused to give me. They claim they will refund the two costumes I didn't get. I spent $114 on these thieves! I feel helpless have no clue what to do and have some broken hearted kids and a broke mom! Horrible company!!!!!!

I ordered a child's costume 14 Oct. According to tracking via their website it never left their warehouse. I have called multiple times, each time CSR says they will take care of it, yet here it is 29 Oct and it still hasn't left their warehouse. Won't do business with CostumeExpress.com again.

I ordered my children's Halloween costumes on Oct 11th with guaranteed delivery by Oct 19th. I figured this leaves room as they will be busy this time of year to still get them in time, in case of a minor delay. I called Oct 20th as my order still says processing, there was a prerecorded message that all orders placed before Oct 16th would be shipped on Oct 22nd and received Oct 23rd at the company's expense. October 23 rd no costumes, order still says processing. I called stayed on hold for 45 min, then was on and off hold for over an hour- I was told that my order would be expedited, my shipping fee refunded. I would receive my items in time. Still didn't see a change in status a few days later so I messaged on their website and was told it would be expedited. Oct 26th I called I was told your items were shipped, he couldn't give me a tracking number but said they were in NY (he was clearly just reading the state I am from), I had a bad feeling but I figured maybe they did ship them. I still didn't see a status change the next day which is odd for items already shipped. I cal;led again. LONG WAIT TIME AGAIN! I was told some of my items are out of stock, when I got upset I was told wait there is 1 left and the others we have. I said I was tired of being lied to so I want to talk to a supervisor. A 'supervisor' came on the phone to say all my items were out of stock and she was cancelling my order., 4 days before Halloween. This company leaves you feeling helpless, what can I possibly do? I now have to find the costumes my kids picked out 4 days before Halloween or tell them they can not have the costumes they picked out well in advance all because this company has poor business practice. WHEN WERE THEY GOING TO TELL ME I WAS NT GOING TO RECEIVE MY ITEMS? NOV 1st I filed a claim with the BBB, I received my refund after I filed a claim. They responded that I didn't want to wait anymore so I cancelled. NOT TRUE, STILL LYING!