Costco TravelReviews of costcotravel.com

Terrible customer service. Had a problem with flight back in March 25, still not resolved despite numerous e mails, promises of reply in 24 hours. Do not recommend this company.

We booked a Bora Bora package. We were notified that the hotel would be experiencing extension renovations (noise), so we cancelled. Costco Travel would not refund the Air portion and would NOT contact the Airline to rebook. Terrible service. You always get someone different when you call in. Not a full service agency...effectively all they do is booking. Buyer beware if you need a real travel agent to advocate and correct problems on your behalf.

Costco travel was nothing short of a nightmare traveling to a foreign country. It’s one thing to book your Disney trip or something stateside. DO NOT BOOK FOR OVERSEAS TRAVEL. Unless that is you want to not get picked up at the airport or get a ride back to the airport. Both trips no shuttle for supposedly the biggest contract out of Cancun. Costco travel is trash I would highly recommend against using its service as it’s not streamlined, smooth or will work as expected. Instead you’ll get ghosted, the runaround with NO solution, acknowledgment of the issue or remedy. Would rate 0/5 if possible.

Ripoff. I have been a big fan of Costco for years, but this is my first experience purchasing a "package" deal from them and I will never do it again. They lie when they give you a "total package cost", then ask you to select seats for all flights. THEN they take your money. Afterwards, they tell you to contact the airline for seat selection, who try to rip you off with additional fares. When I called to leave a complaint with Costco, they gave me the runaround, then told me I couldn't complain until AFTER my trip. Find a good travel agent; this company does a lot of things well, but providing travel packages isn't one of them. (Of course they refer to their endless "adhesion agreements" about how the airlines MAY charge you additional for seats, but only AFTER they take your seat selections. Nonsense.)

Costco travel has been horrible to work with. We had many flight changes in our travel package and they never once informed of us of any of the changes. One was a downgraded seat seat change from business to economy and they refused any compensation. We are out about 800 to 1000$. Luckily after contacting air Canada they will refund us because Costco refused it. I will never book with Costco again

We booked a P&O cruise through Costco Travel, a group of us are going. I had to cancel a place as the person passed away unexpectedly. Both Costco travel and P&O are charging a cancellation fee. Despite several calls complaining neither company will waive the fee and on top of that they have recalculated the cost of my holiday. No explanation as to why they would do this. I have put my complaint in writing and have not had a reply. Surely complaints should be replied to! As the circumstances are not normal, the cancellation fee should not apply and the original cost per person should apply. I have been challenging this since March 2025 ! There is no empathy/sympathy for my situation.

Terrible customer service representatives don’t expect them to go out of their way to assist you in booking you cruise.

The airline cancelled my flight and didn't tell me until I showed up at check-in the day of travel. I contacted Costco to let them know my flight was cancelled and to cancel the entire trip (rental car, hotel, etc). The rep proceeded to argue with me and tell me they had no control over the airline, so I was out all of my money. The rep talked over me the entire time, and I never even got to fully explain what happened. While I agree Costco does not have control over the airline's actions, I booked the trip through COSTCO. The main reason I have a complaint is due to the way I was treated by the Costco travel rep. Completely unprofessional. I paid $5,300 for a trip and their response was to argue with me and talk over me. Unbelievable. Will never book with you again.