Costco TravelReviews of costcotravel.com

I have always viewed Costco as a special company that looks out for their members giving quality and vetting on behalf of their members. I am deeply disillusioned. I recently spent $12,000 on a vacation package, trusting that the 'Costco' name meant a premium experience, boy was I wrong, It did not. We paid extra for private transfers, from the airport to the resort, we were left standing on the platform for 70 minutes by their third-party vendor, W2M/BD Experience, waiting for our private ride. After researching, I discovered this vendor has a 1.4-star rating across multiple platforms. When I brought this to Costco Travel’s attention, I didn't receive an apology or a commitment to fix the service. Instead, their representative (Jessica) said that the 'Buying Team' offered no timeline for improvement, or to fix the service, (they don't care). Her response was essentially that they 'understand' if I take my business elsewhere. I'm very disillusioned with Costco! I won't use Costco Travel again! Member beware: The 'Costco Quality' you find in the warehouse does not exist at Costco Travel."

I booked a trip to Mexico and because of the recent events in the country I don’t feel comfortable traveling there with my toddler, so I had to cancel my trip. Although I am well within the cancellation timeframe it was a BIG hassle for us to cancel this trip. The airfare is non refundable and is refunded as a credit, which we are totally fine with. What they don’t tell you about that is you have to use the credit all at one time and you can’t book online with it so you have to call the airline to book which then also gets you charged a phone booking fee. I ended up having to use a $2300 flight credit on a $1200 flight credit, after spending 3 days on the phone with Costco trying to find out anyway that I could avoid losing so much money. Costco is meant to be a $ saver for middle class families, but instead they just cost me over $1000 due to circumstances outside of my control. On top of that, my vacation to Mexico was going to cost $6k and after looking outside Costco I realized you could book for half the price or left my booking on your own. I’m now taking 2 separate vacations to the cost of Costco’s 1. Even booking a rental car through Costco is a hassle if you need assistance. You’re not getting any extra support from Costco (even as a long time Executive member who spends thousands a year). So save yourself the headache and book on your own. Don’t fall for the hype.

Horrible rental car experience with Budget/Hertz in Brighton Michigan. Never have the cars we rent and no consequences. Costco continues to partner with them after numerous complaints.

Useless service. I booked rental cars twice. first time, I booked with Enterprise on the website and all was confirmed. Then I UBER'd to the rental facility only for them to tell me no car. I paid UBER fees for round trip for nothing. Second time, I booked with AVIS using Costco Travel and was also confirmed with Avis, after they collected my credit card data and other PPI info. When I called the AVIS office to make sure there's a car, again I was told no car is available. sounds like a data collection scam. Whats the point of this service other than to aggravate customers and cost us money and time.

As with other reviewers here, we booked a package through Costco Travel to Jamaica prior to Hurricane Melissa devastating the island in October 2025. When the hotel closed until further notice, we called Costco Travel and cancelled the trip, after first confirming over the phone with Covermore/Zurich that our $200 per person airline cancellation fees would be covered by the trip insurance we purchased thru Costco. Despite verbal assurance over the phone and a trip insurance brochure featuring both Costco Travel and Zurich in the header that states “Protect travel investments and recover nonrefundable, prepaid trip costs if a trip is canceled for a covered reason. Covered reasons include: Named Hurricanes”, our claim was denied. The reason given was in the fine print of the policy that I only received after booking: 3) the time and date that the Accommodation first becomes Uninhabitable or Inaccessible must commence no more than seven days prior to his/her Scheduled Date of Departure. So, since the hurricane hit on 10/31 and our trip started 12/15, they wouldn’t cover it! Remember, our hotel and likely all in that area were closed until at least January 31. Costco washed their hands and said so sorry it is a third party, so they can’t do anything. Never mind everything they sell aside from Kirkland branded products is third party; they simply don’t stand behind their travel products so purchase from them with caution. Definitely don’t purchase airline tickets from them with a cancellation penalty.

We had the worst experience with Costco Travel. Before we canceled our upcoming RC cruise we were told by a Costco Agent that we would be getting a $1,200 refund. 3 weeks later I follow up only for Costo to tell me they are now not giving me the refund. I have probably spent over 20 hours talking on the phone to them. What a nightmare this process has been. Do not ever book with Costco travel! Only book direct!

Costco is great, but that doesn't mean Costco Travel is good. Our flight from Toronto to Cancun was cancelled due to snow and rescheduled 2 days later; that is what WestJet does for us. Costco Travel refused to choose another company's flight and asked to pay out of pockets to change to other flights. The representative talks for two hours and get nothing done. Do not use Costco Travel.

Booked a packaged trip to Jamaica. After hotel cancelled booking, Costco could not refund airline cost. Ended up having to pay $800 to cancel flight. Costco simply stated that there was nothing they could do.