Costco TravelReviews of costcotravel.com

The hotel I booked through Costco Travel online for my business trip to Honolulu, HI had NO WIFI for the first several days. Plus, the food at the hotel was awful, where they put rotting avocado in a $25 salad. NEVER AGAIN WILL I DO BUSINESS WITH COSTCO TRAVEL. When I called for money back, they refunded me a tiny amount. This was AFTER Aaron Lopez, their rep, called me "AGGRESSIVE." Don't do business with them. They don't even price match when other hotels offer cheaper rates--which is oftentimes the case.

We booked our vacation in Crown Paradise Cancun. Let me share our horrible experience of staying in this resort and rate the hotel grading from best to worst for the benefit of future tourists. Reception is poorly staffed ! It is quite annoying to stand in line hours just to ask a question. Also, expect long delays to answer your phone calls. Entertainment was only fair, but same groups perform wearing different costumes in post dinner shows. Hotel boasts of many speciality restaurants but many of them were closed and even those open were not available as they got booked quickly. Even those foods served in those restaurants were of pretty ordinary quality and very limited options to offer. A hotel wanting to cater to international visitors must serve variety of international foods and give considerations to their food preferences such as vegans, vegetarians, non-gluten. But, thus hotel served one of worst foods ever that we experienced so far. Let me give you few examples to explain the reason for poor rating. The buffet was horrible to say the least ! The cooks probably lack exposure and training in international cuisines. It appeared as if they just boiled a few things and dumped them in the pots totally lacking seasoning and presentation. The entrees such as rice, meats and vegetables appeared pretty primitive and unappealing leaving us with very few options to eat. The juices served were water down! The so called salads were grossly cut vegetables akin to cattle feed. The soups were just pot of hot salt water with a few pieces of vegetables swimming in them begging for seasoning! Improper labelling was another major concern ! Tge onion soup had chicken broth and one vegetable soup had pieces of fish. One veggie salad had slices of shredded meat and although it was promptly brought to the attention of supervisors, nothing really changed. So, if you are a vegan or vegetarian this hotel would be a nightmare and be prepared to starve throughout your stay. Some may even get religiously offended having to eat meat while the label said "veggie" food. We did voice our concerns to the chefs and supervisors who tried to offer a few alternatives but nothing significantly changed and same sorry state and disappointment continued every meal. Such callous ignorance of management is not acceptable in an international destination! We tried to speak to resort manager to provide our feedback and resolve our concerns by sending messages online but no one really cared to respond !! The resort management must really get serious, be sensitive to international customers by offering good quality food and variety of options based on people's preferences for that high price we pay and also demonstrate you are better than a street vendor!! Costco should remove this hotel from their list as it will only ruin your review ratings !!

Twice different Mexico trips were cancelled....Now causing me to lose $800...How about doing the right thing and providing me w/ a store credit instead of blaming American Airlines...Awful service, no empathy and lack of seeing the big picture to take care of a member who spends tens of thousands of dollars at your store.

We booked a 4-night Punta Cana vacation package through Costco Travel, and while the resort stay ultimately turned out wonderful, the airline disruption handling created a very frustrating and time-consuming experience. Our outbound American Airlines flight was canceled twice, causing us to lose a full day of our trip. To still salvage the vacation, we had to purchase last-minute tickets from a different airline at our own expense. Thankfully, the resort recognized that this situation was outside of our control and extended our stay by one night at no charge so we could preserve the original trip length. The most disappointing part was the return flight handling. Because the outbound flights were canceled by the airline, we needed to move the return by one day simply to preserve the original length of stay. Costco charged about $200 for this date adjustment. However, when we contacted American Airlines directly, they advised that their Travel Notice Exception Policy allows the unaffected return date to be changed to protect the original length of the trip when outbound travel is disrupted. They also confirmed that the ticket itself remained valid for the adjusted return date, which made the additional charge even more confusing and upsetting. In addition, we are still awaiting the reimbursement review for the canceled outbound flight and separately had to pursue the refund of our unused checked bag fee directly with the airline. I don’t understand this process since the airline gave Costco full control over our ticket. Not every representative we spoke was polite and knowledgeable to handle this airline issue. This situation required multiple calls, repeated explanations, and a significant amount of time spent managing airline ticket issues during what should have been a relaxing vacation. I am sharing this as constructive post-trip feedback because we book through Costco Travel specifically for peace of mind and support during unexpected disruptions. The most disappointing part is that Costco Travel refuses to give even an inch in offering a remedy to the situation.

I rented a car 6 weeks (or maybe a little longer) before my trip because I wanted to make sure I could get one. I also wanted to get off my flight and quickly get my car because we were getting in after 10:30 at night. I booked thru Costco travel and booked with Budget rental car. When I got to the counter they said they only had electric vehicles. I don’t have anywhere to charge an electric car if I got one. They then said they could give me a small pick up truck. My car port at my place won’t fit a pick up truck plus I have never driven a truck. Why would they rent me a car and only have electric ones. If they are going to rent electric cars it should only be to people who specifically check they want an electric, not everyone has the means to charge them. I went to the next counter and they were sold out. Fortunately when I got to Enterprise they had a few cars left. They lady said it would probably be more money than my Costco rental since I was renting last minute. We were both surprised when my total bill was only $30 more and I am driving a nicer vehicle than the one from Costco. I was able to cancel my Costco budget rental car. I am still going to check my credit cards to make sure I don’t get charged for cancelling. Budget is the worst rental car company- I will never rent from them again. What was suppose to be an easy car pick up process added 30 more minutes to my trip plus the stress of trying to finding a car to drive at that late hour. Budget needs to label their cars properly and not group electric cars with gas cars. They should be in their own category or categories if they come in different sizes. I am a loyal Enterprise car renter from now on.

Used Costco for a car rental—complete train wreck. Enterprise Rent-A-Car refused to honor the reservation. On the day of pickup, they told us we had to pay more for a lesser vehicle (downgraded from a BMW/Audi SUV to a Hyundai Sonata). We were essentially forced to either ruin our vacation or pay the higher price. Costco offered no help. Stay away. I have been a Costco member for 26 years.

Booked Coronado springs resort Disney trip through Costco. They do not disclose anywhere that much of this resort is motel-style with exterior doors. The online photos focus almost entirely on the beautiful Gran Destino Tower, which gives the impression that the resort is a traditional hotel. What they do not make clear is that most standard rooms are actually in separate buildings with exterior entrances — essentially motel-style accommodations. Had we known this beforehand, we absolutely would not have chosen this resort. For the price being charged, this was extremely disappointing. Some people may not mind motel-style layouts, but that is not what we expected when booking a Disney resort advertised this way. At the very least, Disney and Costco should clearly disclose the difference between the Gran Destino Tower rooms and the exterior-entry buildings so guests can make an informed decision. Very disappointed with the lack of transparency. Additionally, the room itself is uncomfortable. The air conditioning can not be lowered below 68°F, and the room fells way too humid. Best to book with a real travel agent.

We booked a trip of a lifetime Alaskan cruise with Costco. After we were done with booking and payments, it was discovered that Costco Travel could not help up with hotels in Canada or return flights from Fairbanks Alaska. This has been a nightmare and we will never use Costco Travel again because of this. They have left us high and dry with no ability to provide what they sold us. Bad, bad , bad. The Costco Travel agent apologized and agreed with us, but there was nothing he could do. They sold us a package they could not deliver on.