Costco TravelReviews of costcotravel.com

absolutely disgusted first time I book a cruise with them months before two months before they travel one of our family member that was part of this trip had a stroke could not make it and we had all to cancel more than a month before the cruise. They did not even care and did not get any credit back.

I booked a Celebrity cruise through Costco travel but there was an issue in the finances between Costco and Celebrity that meant my tickets weren’t issued by Celebrity. I had paid in full so I continually tried to get in touch with Costco and continually asked for a call back - absolutely nothing. Issue was never resolved so I approached ship not knowing whether I would be allowed to board - fortunately I was. I wrote to Costco asking to raise a complaint about their service - again I was ignored. As with everything the test of a good company is when something goes wrong. In this case Costco had underpaid Celebrity even though I had paid in full. Nothing to do with me. Celebrity pass test but Costco fail. Not worth the extra onboard credit so Costco Travel will no longer get my business.

Costco Travel Failed to Support Me After Unsafe Vehicle Hire I booked a 9‑seater Tourneo through Costco Travel with Enterprise last week and the experience was unacceptable. The vehicle had a serious tracking and alignment fault for the entire hire. It was pulling constantly, uncomfortable to drive, and clearly unsafe. I had my children in the van, and neither Costco Travel nor Enterprise showed any urgency or concern for safety. Costco Travel advertises that they “support you if anything goes wrong”. That didn’t happen. When I raised the issue, I was ignored. No reply, no update, no escalation, nothing. I was left dealing with a dangerous vehicle for four days with no help from the company I booked through. Enterprise only told me the van was “fixed” after I returned it, which was completely pointless. Costco Travel didn’t step in, didn’t chase, didn’t communicate, and didn’t take any responsibility for the booking they facilitated. I paid full price for a faulty, unsafe vehicle and Costco Travel didn’t even acknowledge the complaint. Their customer service was non‑existent, and their promise of support meant absolutely nothing when I actually needed it. I would strongly warn anyone booking through Costco Travel. If something goes wrong, you’ll be ignored and left dealing with it alone, just like I was.

I booked an all-inclusive trip with Costco because I assumed Costco was different and could be trusted to do things right. On the trip I'm presently on, they've screwed everything up. First off, they never shared our contact information with the airline. So, the airline not only canceled our flight but changed the day and airport. My family showed up at the wrong airport on the wrong day. Costco blamed the airline. America Airlines told us they had no contact information for us to share the changes. We accommodated the change, but Costco dragged their feet about adding a day to the stay. As we waited to fly back out, we had no idea if the resort would accommodate the change and add a day. Meanwhile, Costco wouldn't alter the return flight until they confirmed the added day. That makes sense, but when I asked after 12 hours how they reached out to the resort, they said they sent and email. They then shared that the resort usually responds in 24 hours. They invited me to call the resort if I wanted to. Each call to Costco, by the way, took at least 30 minutes, and one took nearly two hours. Eventually the flight was changed and the stay was extended. They also told me they changed all the transportation information. After the call, they sent no itinerary. Right now, I am at the resort on a roaming call (now for 31 minutes) waiting for someone to tell me when our ride to the airport should arrive tomorrow. They needed to change it because they actually failed to change it when they said they had. The first person I spoke with said this call would take no longer than 12 minutes. We are over 30 and waiting -- at 2:00 on a sunny day on my vacation. Thanks, Costco! By the way, they offered me nothing for the $120 I paid for my original ride to the airport. *At the end of that call, the agent said he's send me an email confirming the booking of my transport to the airport. He never sent it. He also said the concierge would know in two hours when the pickup time would be. They have no clue what I'm talking about. I'm now on a new call -- at dinner time -- going on 20 minutes. This is criminal incompetence.

Citi Bank is the Costco credit card. I had a fraudulent charge on my credit card from a hotel in Taiwan for 4 nights for $4000. I disputed this charge. However, Citi Bank (Costco) refused to honor my dispute and is holding me accountable for the full amount. Citi Bank (Costco) said that I gave my credit card information to the hotel, so that it is my fault. Why is Citi Bank blaming me, when it was the hotel that produced the fraudulent charge? I would not trust Citi Bank (Costco) to have your back when it comes to fradulent charges whether domestic or international. I have documentation for all of this.

Costco really needs to get out of the car rental business. Enterprise is ruining Costco's stellar customer service tradition. I've been Costco member since the mid 80's... I've made auto reservations with Costco twice. The 1st time I thought it was a fluke but it's happened again. Enterprise never has the selected vehicle. This time they didn't have any vehicles on a two week advance reservation. The mgr even called to confirm 2 days prior to my scheduled pick up time. I missed my family event, money was debited from card and will take days to refund. And to top it all off, the CS rep and the escalation dept behaved as if I should just happy they refunded my money. Enterprise sucks! Costco needs to detach themselves from a sinking ship!

As a 20+ year Executive Member let's just say that I really like Costco. Costco Travel is a zero. Terrible. Really screwed up a family vacation big time. After multiple hours long phone calls over several weeks with customer service regarding overbilling and under-delivering, I was asked by the Travel Team corporate group to write up all the history and send it to them for a billing correction (only to the price we were originally quoted in writing). So we did, I sent it to the correct and specific people in senior management, and despite follow ups for two months now, no response. Nothing. Don't waste your time or ever use Costco Travel - there is a reason they are chock full of 1-star ratings: they wreck peoples vacations. Certainly they ruined our dream trip. Live and learn.

We booked a cruise through Costco Travel, and this was my first and last experience using their services. Looking back, I wish I had realized how important it would be to document everything. If you use Costco Travel, be sure to record your calls when you book. If something goes wrong, having a recording can make a difference in whether they take action to resolve the issue. Unfortunately, it can feel like your situation doesn’t matter unless you can provide proof.