Costa SunglassesReviews of costadelmar.com

I ordered a pair of Ocean Ridge 400 eyeglasses with 59 mm lenses on 3/28/24. On 3/30/24 I got an email saying they were delayed 1 or 2 days. On 4/8/24 I got an email saying they didn't have the frames and my order was cancelled. I was upset no one called to see if I wanted a different color frame or a different frame at the sale price, no just canceled. The frames were still on the website so I started tweeting and surprisingly they called me. I'm editing my original review. I had a bad experience with customer service and lets leave it at that. I was told the eye glasses were in stock so I reordered them with a discount code provided by some else at customer service. that got me back to the sale price. Then they went out of stock again. I was then provided with other options which were good but my head is just to big. I bought sunglasses as a birthday gift to a friend. the original experience was a little crazy and they did make it up to me. I appreciate their efforts.

The initial experience was a bit rocky, but the customer service response was unparalleled ultimately ending with a good experience. I received a 50% off coupon for any inconveniences and ended up with a different style frame due to the ones I was filing a claim on no longer being available. While looking for the new frames, I saw another pair I liked and ended up purchasing a second pair. I received my new glasses (from the claim) free of charge about 2 weeks after the claim was filed. I have several pair of Costa glasses and will continue to do business with them because they ALWAYS make things right and I feel like they offer a well-made product. Thank you to the customer service department and keep up the great work. T.

Good delivery 😊🤪😜😛

Really awesome customer service! Broke a lens two months after purchase due to a drop. Offered to repair but I asked to see if they would give me a discount on new purchase and they did. They were very kind, courteous and prompt getting my situation resolved and making me happy. One other thing is that I never had to have a phone conversation with someone I could not understand from somewhere out of the country. Thanks Costa!!

I bought my wife a $250 pair of sunglasses less than 3 months ago. Both of the hinges broke out of the frame when she dropped them. Now because of the new warranty rules they won’t cover them. What was wrong with the way they use to do the warranty on their products? I bet it’s because they don’t care about their product or customers like they use to. I could understand having them for a few years and then they break but not a new pair of glasses. They just don’t make them like they use too. I will never buy or recommend them ever again.

The website was easy to use and laid out well. I would filter by size first, makes it easier when trying to decide what ones you want based on what fits.

The customer service I received was second to none. Accidents happen to all of us especially me it seems like when it comes to expensive awesome eyewear. Most of it's due my profession in the HVAC industry and some tree work. Two months into a new pair of Rincons they got dropped on ceramic tile and cracked one of the lenses. Of course I didn't get the extra package for $40 so I was SOL basically and was offered a fair price to repair them. Luckily the crack in the lens wasn't in my direct vision. Problem with repairing is the amount of down time without and that I drive on a daily basis sometimes 6-8 house calls a day. I NEED my sunglasses. So instead Costa hooked me up with a 50% off coupon code for my next purchase. This time I got two pairs for the price of one and the retainers to keep them off the ceramic tile! Keep up the fantastic customer service and Costa has a customer for life!

Great customer service !