Donald C.
Not the same company
Ordered two pair of 580 glass Costas during the fathers day sale. One pair was too large unfortunately, called and spoke with customer service about an exchange for equal value. Wanted to exchange for another pair as I originally ordered that fit, same price ($3 cheaper actually than the return), just in a different lense color. Was told that was against the return policy and I would now be charged full value for the pair I kept and a return on the pair that didn't fit. No equal exchange or even the fathers day sale of $40 off for the one pair. After all, I bought them both during the sale, and I'm losing that benefit as well somehow on the one pair I want to keep. The result, getting a RA number to return both pair and buying a pair of Maui. Had Costas for 25 years, highly disappointing.
Response from Costa SunglassesJun 24, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].




