Costa SunglassesReviews of costadelmar.com

Absolutely the WORST customer service ever! Bought a pair of Turret sunglasses with prescription lens for $568. When they arrived, one lens looked like it may not fit correctly, but it seemed tight and ok. A few months later it starts popping out and I cant get it to stay. I called Costa support and they sent me through a couple of different channels multiple times and ultimately sent me an email telling me they wouldn't fix it and offered a coupon for my next order for 50% off. I then took them to a couple of local eyeglass shops to see if they could help and they told me the lens in question was cut wrong and will not ever fit correctly. They also told me that Costa (owned by Luxottica) is the WORST company they deal for any type of service - and its not even close. So, now I'm stuck with sunglasses with one lens and I'm out $568 with no recourse. NEVER will buy a Costa or Luxottica product ever again.

The swift manner in dealing with the situation.

Easy to make a new selection and shipped back to me in less then a week

Experience with representative was outstanding. Polite, helpful and knowledgable, I received them within 5 days of purchase.

I bought a pair of Costa 06S9006 Men's Fantail 580P Polarized Rectangular Sunglasses, Tortoise/Copper Polarized-580P, 59 mm on Dec 16, 2021. Now 3 years later the rubber on the nose piece and ears has disintegrated and Costa does not sell replacement parts for these glasses. You would think that these expensive glasses would last longer. The frames and lenses are in perfect condition. Just that all the rubber dry rotted and crumbled off. Very disappointed in this product and will not be purchasing any more.

Excellent experience other than not receiving a cleaning cloth for sunglasses

I have owned 6 pairs of costa in the last 5 years. I’m pretty sure I’m the moron because I keep going back. I’ve tried every different design they offer and they all fail! The rubber they use for the nose support and on the arms disintegrates. I had the first pair warrantied and it was such a hassle that I never did another warranty claim again. They’re garbage! You’d think a company like costs would have figured out how to make good glasses by now. I treat my glasses like they’re made of fragile glass and they still scratch no matter how great I take care of them. I’ve tried the glass and the plastic lenses and sure enough they all get little scratches on them. These are supposed to be fishing glasses right? I owned a pair of cheap $20 calcuttas and they lasted me 8 years without any damage or scratches. My wife bought a pair and writhing a week one of the lenses cracked in half in the case!!! One week! We will never own another pair of costas for the rest of our lives.

Scheduled an eye exam for sunglasses off the Costa website. Went to LensCrafters and paid $109 for the exam. I then ordered the sunglasses from costadelmar.com and 5 days later Costa emails me saying that the prescription order was cancelled, and refund would be issued. They are saying the prescription is outside the parameters. It's not even a strong prescription. There is no disclaimer stating anything about parameters. I should be reimbursed for the eye exam, also. I took a half day off at work and drove 30 minutes each way for the exam. Very aggravated. I've ordered at least 10 pairs of 580G's from this company over the years for me and family. Never again!