Costa SunglassesReviews of costadelmar.com

HORRIBLE customer service Trying to exchange sunglasses was the worst experience. Gave me codes that didn't work. Spent HOURS on the phone They entered my card information in wrong 3 times so then it was flagged as a suspect vendor. I had to call my credit card company to have it cleared and use another card. Was told I could not talk to a supervisor as my card had been declined. On phone with CC company and they said the vendor had entered too many times and for multiple amounts.

*update* after resubmitting the warranty claim, it was approved and they are fixing the glasses. After less than a year my Rinconcito frames broke in half while wearing them on a cold day. I contacted Costa and the warranty was denied, contacted CS and was offered a coupon. Product was great until the literally broke in half because a material defect. Extremely disappointing in the warranty process for what USED to be a great company. Never again.

A fun website with great usability. Each pair of sunglasses was perfectly described and the product I received was portrayed perfectly on the website

The customer service was fantastic. After a minor complaint I had regarding an issue with a pair of sunglasses I owned, they gave me a very reasonable discount on a new pair.

Best customer service experience on the planet.

My 3rd pair of sunglasses. Broke my brines and figured I would order a new pair.Saw on line the bogo 1/2 ordered 2 pair. Figured I would try something different since so cheap on price! I Love these Tailfins I ordered! Like um so much haven't even pulled the New Nrines from the box! Costa i the only Sunglasses I wear or trust for long days out on the open water! PS. GET THE GLASS! Not plastic! Virtually scratch resistant and worth the extra money!

Customer service was great and quality of glasses are good.Everything arrived in great condition

I ordered sunglasses on a Black Friday special in (Order: 7395731074316). Every week or so they sent an email saying my order was almost ready. Then, on January 2, 2025, Costa emailed to say my order was cancelled because they are out of stock on the frame. It took them 6 weeks to discover they don't have the sunglasses? Or they just did not want to honor tge black friday price. Don't believe your order status from this company.