Costa SunglassesReviews of costadelmar.com

Your Service Request 11024992 $100.00? No thanks. You just lost a customer that would have bought from your company for the rest of my life. This is my second pair of glasses that I have purchased from your company, and I am very disappointed in your decision. I will make sure that I spread the word on how you back up your product. I will be taking to social media and include below what is on your website. My frames had a manufacturing defect and you are offering me $100.00 off my next pair. Thanks, but no thanks! Please explain this to me. Costa Del Mar offers a limited warranty on their eyewear, which includes: Manufacturing Defects: For sunglasses purchased on or after November 3, 2022, Costa Del Mar will repair or replace them at no cost if they have a manufacturing defect within two years from the date of purchase.

I scratched a pair of Blackfins with 580G lenses. Though it was my fault, Costa gave me a 50% coupon code because they value me as a customer. Ordered a new pair online and the website was easy to navigate. Shipping was free as well. Costa sunglasses are expensive but they are worth the price. The comfort and style are unmatched.

I just got one pair, the model is SANPAN, I love it, the design, the materials on it, everything! Fits and looks perfectly on me! Hope , save some money and look another model .

Don't worry I will never by pair of costa's again I have 5 pairs sitting here broke that Costa didn't warranty.  Costa used to be a stand-up company but now they are all cheaply made now and don't stand behind their products or workmanship!

I have a pair of Fantail 580p sunglasses where originally the ear piece rubber fell off both sides, so I submit a claim. Does not fall under warranty. So, I continue wearing until the rubber nose piece falls off. I submit another claim, and guess what - denied. But, I could purchase the same sunglasses for $106. Why would I do that when they fall apart? These were a gift, and I am just trying to fix them. I have 4 pairs of Costa's - and I will not purchase another pair. Horrible customer service, and the only solution is for me to purchase another pair of the same defective sunglasses? No thanks.

I bought a pair of sunglasses a while back and over time the rubber nose piece cracked and came loose. I reached out to Costa cause I thought they had a good warranty well I was wrong! They tell me my glasses are no longer made and neither are parts for it but yet on their website they still have them. They send me a code for 50% off a new pair which I thought was great till I went to use it on a new pair but it didn’t work as their are so many restrictions and exclusions that no pair I like are eligible. If they would have done right by me they would have had a loyal customer that buys 4 pairs every 3 months for me and my family.

I’ve been a long-time Costa customer and take great care of my sunglasses—, 4 pairs alone all are $250 $300 per pair—which are in pristine condition with no scratches or signs of wear except for one major flaw: the nose pieces deteriorated and cannot be replaced. This essentially renders both pairs useless. When I contacted customer service, I was offered only a 50% discount on a new pair. That’s not exactly appealing when you’ve already invested over $600 into what is marketed as a premium, exclusive product. The interaction I had with their live chat representative, R$&@@&o, was particularly frustrating—dismissive, demeaning, and lacking in any real effort to help. It almost felt personal, as if asking for a reasonable resolution was out of line. It’s incredibly disappointing that a brand like Costa, with such a loyal following, can’t stand behind its product in a more meaningful way—especially for a known and recurring defect like this. I’ve since moved on to Bajío sunglasses, which are American-manufactured and assembled in Florida, and I couldn’t be happier with the quality and service. Costa used to stand for durability, performance, and service. Sadly, that’s no longer the case. I won’t be returning as a customer—and I hope others take note before making the same expensive mistake.

I am on my 3rd pair. The first fell apart and they sent a replacement which are now falling apart after 2 Years. In the mean time I bought another pair which I have had for 3 years which I had ordered with camouflage frames and e also falling apart. The frames of these glasses do not hold up. They won’t replace because they are out of warranty. Save yourself the trouble spend a little more and buy Maui Jim’s. I have had drug store glasses last longer than Costas.