Costa SunglassesReviews of costadelmar.com

Excellent service very fast shipping highly recommended

good prices on some items. but if the item is not available then it should stater that before making a size selection.

I love 💕 the sun glases. I used right know driving to Colorado.

Outstanding quality and First Class Customer Support after the sale. Customer for life.

Ordered RX tuna alley glasses. First pair scratched within days of cleaning with Costa provided cloth. Received replacement pair and same story. Do not buy prescription sunglasses from Costa. I’ve been buying costa sunglasses for 10 years and have been a loyal supporter but never again. Terrible product and experience for $760 sunglasses.

There was a Black Friday sale offer on COSTA DEL MAR, and the delivery time for it was 13 business days, which seemed reasonable to me, so I proceeded with the purchase and paid with my debit card. When the 13 days passed, I inquired through the website chat since I didn't have a tracking number. They told me that my purchase was being manufactured in Italy and that it was normal for it to take a bit longer, assuring me that I would receive the tracking information when the product arrived in my country. The next day, the company charged me again for the purchase, essentially duplicating the charge. I called the bank, and they said the issue was with the store, advising me to request proof of purchase from them, and they would assist in reporting the duplicate charge. I contacted the store's customer service and requested an invoice or any document to verify the purchase. I asked about the duplicated payment, and they told me to check with the bank, which seemed odd. After 48 hours, they sent me an "INVOICE" that didn't contain any information confirming it was my purchase—no name, amount, date, or order number. I called them back to ask why they had sent me that document, to which they replied that it was a generic invoice and that they couldn't provide a payment receipt because the product hadn't crossed the border yet. I got so frustrated that, to be honest, I did raise my voice a bit because the customer service representative wouldn't let me speak and express my frustration that they weren't providing a solution. I asked to speak to a supervisor, but she denied it and hung up on me, and continued to divert my calls when I tried again. I had to use my wife's phone, call customer service, and she answered? What? Do they only have one person in their customer service? I calmed my voice and tried to reason with her. This time, communication flowed better, and I explained my situation, and it seems like she understood... Today is the 21st day since I placed my order. I don't have a tracking number, let alone the product I purchased. I don't have an invoice or proof of purchase, and I don't have my money back. I don't have any information on when to expect anything. It's like I bought my product from an indie store in a third-world country. How is this possible? I had COSTA DEL MAR ranked above brands like Ray-Ban, Maui Jim, or Oakley. How is it possible to be deceived in this way?

I have a pair of 1 year old Spearo XL,the website return or replace portion of their website is challenging. Tried uploading pics which I have receipt and pics of issue with glasses and upload just would finish. It just sat there and spun. I have left customer service a message and wonder if I will hear anything. Thanks Update- customer service came through and made me feel like I was dealing with a leader in their industry. They are the top dog for a reason.

Had a bit of a hiccup with delivery likely because of their amazing sale. I recieved the wrong pair of glasses. I called customer service the next day and they were very apologetic and extremely helpful. I received my glasses 2 days later. I noticed my windshield is dirty and was catching more sunlight. I put my Costa’s on and not only did it block the glare, it sharpened my vision with the polarization so the windshield didn’t even look dirty. Love these glasses