Zara R.
Absolutely appalling service Don’t Buy
Absolutely appalling service, it was unauthorised purchase and I have contacted them straight away, asking them to cancel the order and refund the amount. However, they have come back to me stating weird policy like 59min hold time then it gets processed automatically. But then I showed them that my order was placed @ 22:43 and I sent an e-mail asking to cancel on 23:01, so I was still within my 59 min cooling off period. The customer service now shut down on me and they have stopped replying. The glowtouch, I read from other reviews that it was like straight order from Shein etc. do not buy from this vendor, it is massive scam. I will be reporting them to the relevant merchandise watch. Everyone consumer has the right to cancel within 24 hours, you get that chance even when buying flights as well. Thanks Zara
Response from CosmetificApr 7, 2026
Dear Zara, Thank you for taking the time to share your experience. We take concerns regarding orders, cancellations, and billing very seriously. We would like to clarify that all orders and cancellation requests are handled in line with our policies, which are designed to be clearly communicated at the time of purchase. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the timing of your request and the follow-up communication. We would appreciate the opportunity to review your case in detail and provide further clarification. If you’re open to it, please contact our support team with your order information so we can look into this and assist you accordingly. Kind regards, Cosmetific Team