Cosmetific is listed under Cosmetics & Makeup.
Cosmetific (cosmetific.com) has 32 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Lesley R.
Do not buy from this company. The Glow Touch arrived, and after two weeks and 5 uses no longer works. I have emailed 3 times and sent two messages via Facebook. Absolutely no response. So I guess I won't be getting a replacement, nor a refund. Very poor product and extremely poor customer service. I'm not sure what I can do to receive a response.
Brooke
I should have read the reviews before placing my order because like many others - never received my package and their customer support is the most unhelpful. They sent me a link that opened up in another language to track my shipping and then on a wild goose chase to reach out to the delivery service who then sends you back to the company. THIS IS A SCAM - they will take your money and you will not receive the product! AVOID MY MISTAKE AND DO NOT WASTE YOUR MONEY!!
Sebastian Å.
Like many others here, I have never received my package. The company refers to the shipping company who says they delivered. The shipping company refers back to Cosmetific if I have not received the package. Now I have surveillance cameras on the road / outside the house and no courier has been on site at the time stated. This is clearly a scam company, DO NOT BUY!
Response from CosmetificMar 22, 2026
Hi Sebastian, We’re very sorry to hear about this situation and truly apologize for the negative experience. This is certainly not the experience we want for our customers. Please share your order details with us so we can investigate thoroughly and work to resolve the issue for you as quickly as possible. Best regards, Cosmetific Customer Support
Sara Hessenflow H.
Facial device quits working just after warantee When I got the facial red light therapy device, my first impression was that it looked much cheaper in person than advertised. When I used it, it was loud and had a rough feel on my face as the red lights were not smoothly embedded into the device, but looked like popped in add-ons. Still, it did seem to improve my face appearance and texture for the first few weeks. Then, I noticed the battery wouldn't last long at all even after just getting it. Soon the battery wouldn't re-charge at all. By this time, I had just past the 30 day return window. When I contacted the company, they informed me that the return window had closed and they would not replace, repair or refund the product even though it was a very costly purchase and the product is now completely unable to be used. I keep the device next to my desk as a reminder to never order online products that popup in the YouTube feed - as they so often are cheaply made in China junk and have no service behind them
Response from CosmetificApr 7, 2026
Dear Sara, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered with your device, especially regarding its performance and battery after a short period of use. We completely understand how disappointing this must have been. We also regret that your experience with our return policy left you feeling unsupported. Your feedback is very valuable to us, and we take it seriously as we continuously work to improve both our products and customer experience. If you’re open to it, we would really appreciate the opportunity to review your case again and do our best to assist you. Please feel free to reach out to us directly — our team will be more than happy to support you. Kind regards, Cosmetific Team
Karen G.
Imported fake goods from overseas into Australia unbranded not stamped Cosmetific on beauty face device. Your not receiving what you saw online and how it looks and described. It doesn't come in Cosmetific box which it should of came in. Comes from a dodgy warehouse in Australia and they use a scam sender address in Australia.DODGY They also won't give you a refund if you want to return it. RED FLAG. Proceed with CAUTION. There stealing your money if I could off, they would of got no stars from me their CROOKS. They are a SCAM watch out don't get stung they swallow up your money.I f I could give ZERO STARS I WOULD OF NOT TICKED ON ANY BOX.
Response from CosmetificApr 7, 2026
Sevgili Karen, Geri bildiriminizi paylaştığınız için teşekkür ederiz. Ürün orijinalliği ve müşteri deneyimiyle ilgili iddiaları çok ciddiye alıyoruz. Tüm Cosmetific ürünlerinin kalite ve marka standartlarımıza uygun olarak üretildiğini ve dağıtıldığını açıklığa kavuşturmak isteriz. Deneyiminizin beklentilerinizle örtüşmediğini duyduğumuza üzgünüz. Bu, sunmayı hedeflediğimiz deneyimi yansıtmamaktadır. Uygunsanız, sipariş detaylarınızla birlikte destek ekibimizle doğrudan iletişime geçmenizi rica ederiz; böylece durumunuzu inceleyebilir ve uygun desteği sağlayabiliriz. Saygılarımızla, Cosmetific Ekibi
Leah B.
Product arrived broken and they won’t replace or refund. Terrible company- do not buy from them
Response from CosmetificApr 7, 2026
Dear Leah, Thank you for sharing your feedback. We’re sorry to hear that your order did not meet your expectations. This is not the standard of product quality or service we aim to provide. We would appreciate the opportunity to review your case further. If you’re open to it, please reach out to our support team with your order details so we can look into this and assist you accordingly. Kind regards, Cosmetific Team
Kyna H.
Unfortunately I never tried the product as it was not delivered (left in unsecured location). Been getting the run about for nearly 3 weeks now, pending there investigation, which is nothing short of a circus. They have come back and told me to contact AusPost… giving me the tracking number for PFL/courier used originally. They will not disclose to me if they authorised courier to leave unattended or not. I would have happily paid postage myself so this would not have happened. Upon ordering they had requested I give them another address over an AusPost parcel locker which I originally listed… because the courier won’t deliver to a postal locker (AusPost wouldn’t have that problem either). I was looking forward to giving the device a go… but now I think dealing with this company when things go wrong has left some frown lines for sure.
Response from CosmetificApr 7, 2026
Dear Kyna, Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with the delivery and follow-up process. We understand how frustrating this situation must have been, especially when you were looking forward to trying the product. While shipping is handled by third-party carriers, we agree that the overall experience should be clear and well-managed. This is not the level of service we aim to provide. If you’re open to it, we would appreciate the opportunity to review your case further. Please feel free to contact our support team with your order details so we can look into this and assist you accordingly. Kind regards, Cosmetific Team
Kristy M.
I ordered the glow device. It came with a charging cord (USC -> USB). Despite trying this cord and multiple charging devices and cords it never successfully charged. I have used it twice and now it cuts out ever 10secs..it is not usable and doesnt work.
Response from CosmetificApr 7, 2026
Dear Kristy, Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with charging and device performance. This is not the standard we expect from our products, and we understand how frustrating it must be to receive a device that is not functioning properly. If you’re open to it, we would appreciate the opportunity to review your case in more detail. Please feel free to contact our support team with your order information so we can assist you accordingly. Kind regards, Cosmetific Team
