Madeline H.
Mixed feelings
I bought the GlowTouch face and neck massager. It unfortunately came faulty with a charging point that didn't fit the charging cable given. Even with another cable, it still didn't charge. Customer service replied and after some time offered a refund or exchange, which I was given. I really wanted to love this product but couldn't trust I wouldn't have the same issues again.
Response from CosmetificMar 22, 2026
Hi Madeline, Thank you so much for your understanding and kind feedback! 😊 We’re really glad we could assist you and offer a solution, even though we’re sorry the product didn’t meet your expectations this time. We truly appreciate your trust and hope to serve you again in the future. Wishing you all the best! ✨ Best regards, Cosmetific Customer Support