Charlotte B.
I received the parcel after months of back and forth
I hadn't received the initial parcel. The carrier the company used was unable to provide a legal proof of delivery. STILL NO OFFER OF REFUND - NO OFFER OF RESENDING THE PRODUCT. They recontacted me 2 months after and wrote they were sorry and that they would resend the item. BUT then THEY CHANGED THEIR MIND ! I’ve never seen such level of unprofessionalism. They LATER changed their minds again after reading this review and finally sent the Product. It felt like a miracle when I did receive it. It's a nice tool to have for your beauty routine but nothing groundbreaking.
Response from CosmetificApr 9, 2026
Hi Charlotte, We’re very sorry to read about your experience and understand how frustrating this situation must have been. Please note that we take claims regarding non-delivery very seriously and always aim to review such cases carefully based on the information provided by the shipping carrier. We also recognize that delays and unclear delivery confirmations can create a very disappointing experience. While this situation dates back some time, we want to emphasize that we always strive to handle these matters fairly and support our customers whenever possible. Kind regards, Cosmetific Support Team