CosmeticrxReviews of cosmeticrx.com

Unable to receive a response from website message board. They disconnected their phone number on 7/22/25. I’m 99% sure I received a placebo medication as I have remained the same weight all week. I’m not having any of the normal symptoms that are associated with this drug such as fullness and no desire to eat. I am starving all the time even though I am consuming between 1,000 - 1,200 calories a day. I haven’t even lost an ounce. I have contacted them every day for a week through the website log in and the support@ CosmeticRx.com and no response. I am trying to cancel any further medication shipments and prevent being billed. I have contacted Groupon and they are no help at all.

This place was good until it wasn’t. I sent a message stopping my refills in April, in June they hit my card for $179. They agreed to refund my money after I sent them screenshots of my messages to stop refills. Then they decided not to refund my money because they had already sent the product out (which was their mistake). KEEP YOUR CREDIT CARD INFO AWAY FROM THIS COMPANY!!!!

I received medication without safety cap in tack and blood smear all over label. I reached out online chat and emailed pictures but still no response for resolution. Un safe product, no customer service, waste of $ and frustration.

The first order had a couple glitches, but not because of the staff. The staff reached back to me very quickly and got it all taken care of. They were very friendly and very courteous. I love the Tirzepatide and it’s working wonderfully.

I ordered and was prescribed 2 weeks ago and I have not recieved my prescription nor any tracking information. I have messaged customer service every day for a week with no answer.

If I could I would give it 0 stars. This is an awful online store with terrible customer service and a scam. I purchased a Groupon for Latisse and the order was never filled. I had to fight to get a Groupon refund to get my money back. Now they have my credit card number in file and my information and there is no way to delete my account!! Do not buy and not trust!

I don’t recommend this company at all. Please be careful with your credit card. You can get denied because you don’t meet the criteria of being over weight and then several months later they charge your credit card stating you placed an order. I’ve been fighting with this company to get my refund since December 15, 2024, and 7 months later my card gets charged. I purchased via Groupon. I’m definitely going to make a complaint against the doctor that did not see me this month and claims to approve an order that I did not make.

This company never contacted me for a proper consultation — they simply entered a generic consult note on my account and proceeded to ship the medication. I have attempted to cancel my subscription multiple times, both via email and phone, but have not received any meaningful response. Each time I called, I was placed on hold for over 20 minutes, and the call disconnected several times before I finally got through after multiple attempts. When I did reach someone, they only paused the subscription instead of canceling it as I had requested, and yet I was still charged and the medication was shipped, despite my explicit request that it not be sent. They wouldn't address this matter by fully canceling my subscription and refunding the charge for the unwanted medication.