Andrea
Absolutely disgusted and horrified to…
Absolutely disgusted and horrified to find a lot of money taken out of my account without authorization. Small print? Will take matter further.
Cosmedique's ultra-concentrated skin revitalizing formula, obsessively engineered with the most age defying ingredients to enhance skin cells natural renewal process.
Cosmedique (cosmedique.com) has 42 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Andrea
Absolutely disgusted and horrified to find a lot of money taken out of my account without authorization. Small print? Will take matter further.
Linda C.
Thanks to everyone who has written a review. It has saved me a lot of hassle and money. The saying is true, ‘ If it’s sounds too good etc.’ I hope others look at Trustpilot reviews before buying.
Monique R.
On 19 May in the morning I found a reminder from Cosmedique that they were about to ship a supply of their cream. The same day and other email announced that the product is shipped and cannot be stopped. I contacted the customer service to query this transaction and got pointed out that I received prior email to warn that the transaction was going to take place. Further query asking a screen shot of their order page showing that I was getting into an automatic subscription. This was not provided. I checked the page again and this is not showing on it at all. As I am in Denmark there is no way I will return the product. I do like this product as unlike other creams it is very light and this is why I ordered it twice. The site is very confusing and one cannot see what he/she is getting into. It shows a box :"Subscribe & Save $40" I surely did not agree with it. They keep the data of the credit card and debits it without authorization. This is criminal activity. After back and forth emails the customer service lady Lisa agreed to refund 73,75 USD. Only for this I do not recommend this company.
Response from CosmediqueJan 28, 2021
Hello Monique, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. We do encourage all of our customers and potential customers to read the terms of any order they place with any company. I see we went over the terms with your via email as well. You were provided both with return instructions as well as a discounted offer to keep the product which you accepted and a refund was promptly issued. I’m glad that this resolved the problem for you and sorry that you stopped using a product you enjoyed. Should you change your mind in the future, feel free to contact us [email protected] and we’ll be happy to help.
Veronique
ARNAQUE : Fuyez on vous propose un essai avec frais de livraisons réduits et un mois plus tard vous estes débités de 187.50 puis le mois suivant encore 167.50 on vous parle d'abonnement à des recharges Contactez vite votre banque et demandez la procédure du cashback et signalez l'arnaque.
Response from CosmediqueJan 28, 2021
Hello Veronique, We always encourage our customers to read the terms of their order before they place it. We also send you reminder emails for your refill orders to allow you time to cancel or reschedule if needed. I do see that a refill order was shipped to you but it was returned back to us last June 4th 2020. Please note that you were refunded for said refill. As per writing your account with us has been closed. If you need additional help with your original order please email us at [email protected]
Jenn K.
Do not ever ever try this company.. is a cheater....they claimed the product is having disc now... make used of u to buy online... in the end, after 1 mth, they direct deducted the amount of usd$187.50 without telling u... i have already lodged a police report against them..
Response from CosmediqueJan 28, 2021
Hello Jenn, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over the terms with you via email as well. You were provided both with return instructions as well as an offer for a refund which you did agreed back in April. Your account with us has been closed since April 6th 2020 and refund was made as well. If you have questions we recommend that you email customer support at [email protected]
Sharon
DONT TOUCH THIS COMPANY SCAM To the Company: Karma is comming
Klaus
A scam if ever I saw one. My wife was offered a free test of a tube. Only needed to pay the postage. A month later they subtract 1300kr from our account “because the goods were not returned”. There was never any mention of a return. In fact she threw it out as it caused a rash.
Jacky
Maybe the word scam is too harsh, but the company is certainly doing everything possible to make it extra complicated to get your money back. In the usual very small print they tells you the conditions of this SUBSCRIPTION. What they really do is simply WITHHOLD the payment of the product which you are allowed to try out. Initially they charge you only for the shipping fee. As soon as they haven't heard from you within a certain period of time, one way or another, you have agreed with the SUBSCRIPTION you have entered into. And, as a result, they are allowed to send you the product again, and again, and charge you for 5 or even 10 pages of very small print. And that's the whole idea behind this MISLEADING form of online sales. You not only pay for the Shipping TO you, but also your costs of shipping it back. And when you don't do that by registered mail, you run the risk that it "doesn't arrive" ..... They hope that a large part of the buyers are too lazy to read it, and that they misread the beautifully written sales pages. All they want you to read and remember is that this is a "cream that helps you to create a new look". With "healing ingredients designed to have molecularly charged benefits". The "valued customers may receive unique experiences such as complimentary services". And that the "skin should have almost the same cell density as a 30-year-old" ..... Why do you think that the actual price of the product is kept away until the very last minute? Until the minute you all see yourselves 10 years younger ...... Every Skin Consultant or MD will tell you that creams HELP your skin look better. But it can never compete with surgery. There are several European countries (e.g. Bulgaria) where a very professional facelift will cost you not more than a 1 - 1,5 years' supply of this product. Give it a thought, instead of throwing away your money to a cream. Even WHEN, after many, many months of persistent use, this Cosmedique cream somehow works for you, and gives you a result that vaguely looks like the photos they use, then it will still take permanent 'maintenance' of about 100 $ per month, incl. shipping costs. A Company whose address is shown merely stated as "Jupiter, FL 33458" doesn't give me much confidence. I wish you wisdom in your future decisions. And next time read the small print first!