CosmediqueReviews of cosmedique.com

Response from CosmediqueJan 28, 2021

Hello Karin, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over the terms with your via email as well. I do see that a refill order was inadvertently shipped after you had closed your account. However, please note that you were never charged for said refill. If you need additional help with your original order please email us at [email protected]

Response from CosmediqueJan 28, 2021

Hello Rebecca, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over the terms with you via email as well. You were provided both with return instructions as well as an offer to settle your balance at a lesser amount. You accepted the discounted amount on December 11th at which time your card was processed as discussed. You were upset about this transaction at which time we explained to you that you could still return the product for a refund. To date we have not received a return from you. Your order is still eligible for a refund under the 100-day money-back guarantee so you are more then welcome to return it still for a refund. Please contact us at [email protected] if you need us to resend the return instructions to you.

Response from CosmediqueJan 28, 2021

Hello Susan, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email.  I see we went over the terms with you via email as well. You were provided both with return instructions and in November 19th the return has been received back to us and close your account as per terms. If you have questions we recommend that you email customer support at [email protected]

Response from CosmediqueJan 28, 2021

Hello Michael, This information was right on our website checkout page for your review prior to placing your order and also on your order confirmation email. I see we went over the terms with you via email as well. We also send you reminder emails for your refill orders back then to allow you time to cancel or reschedule if needed. As per writing, both money-back guarantees are expired already. Your account with us has been closed last November 2nd. If you have questions we recommend that you email customer support at [email protected]

Response from CosmediqueJan 28, 2021

Hello Shanzay, All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email.  I see we went over the terms with your via email as well. You were provided both with return instructions as well as an offer a refund in lieu of a return last October 6th while the refill is still on it's money back guarantee. As per writing, both money-back guarantee are expired already. Your account with us has been closed. If you have questions we recommend that you email customer support at [email protected]