Caroline M.
3 week later and my order has still not arrived
I ordered a gift from them to be delivered to a client in New York I tried to pay on 2 card which didn't go through, so they said they would send a purchase order via pay pal, we ended up with 2 pending payments on the cards, and they took the payment from pay pal send the item (after a week of chasing up) and the item was sent out and sent back to the depot because there was no signee(I understand this wasn't there fault) after a lot of back and forth and three hours of my time between chatrooms, phone calls and emails they said they would send it to a new address I gave them, now they are saying that there is no payment attached to the order number I've sent a screenshot of confirmation of payment and seem to be getting ghosted on email and no confirmation that the item has be resent,ive trying to get this sorted for 3 weeks now and just keep getting passed around. i never leave bad reviews usually but im at my wits end with this
Response from CorporateGift.comApr 14, 2024
Carolline, I am truly sorry to hear about the challenges you have encountered with your order. It is disheartening to learn that we did not deliver the seamless service you expected and deserve, and I sincerely apologize for the inconvenience caused. The holiday season of 2020 brought an unexpectedly high demand for our services, which significantly impacted our operational capabilities. This surge, coupled with the challenges of adapting to the ongoing pandemic, contributed to the difficulties you faced with payment processing and subsequent shipping issues. Understanding the importance of timely and clear communication, especially when resolving such issues, we have made substantial improvements to our customer service operations. We have updated our payment systems to prevent similar problems in the future and have strengthened our logistics and customer support teams to provide more reliable and responsive service. Recent reviews from our customers during the latest holiday season showcase the significant improvements we have made. These reflect our commitment to excellence and the effectiveness of the enhancements we've implemented based on valuable customer feedback like yours. We are grateful for your feedback as it is essential for our continuous improvement. We value your business and hope to have the opportunity to demonstrate our commitment to excellence should you choose to use our services again. Thank you for your understanding, and once again, I apologize for the frustration this has caused. Warm regards, Asi Erenberg CEO, CorporateGift.com