Cornerstone Mantels & FireReviews of cornerstonemantels.com

This penta-burner was literally $75 more expensive elsewhere. Awesome product, excellent prices, fast shipping, and good customer service. Thank you very much!

Very pleased with service. Will keep you in mind if needed in future. Thank you.

Cornerstone really went out of their way to pull and ship my order.

Fast shipping, great customer service and great prices. Highly recommend!

I mistakenly thought my Modern Flames remote control was broken and bought a new one. Once I realized it was only the batteries I was allowed to cancel the order and get a full refund! Great and very professional customer Service!

My contractor had recommended getting fireballs for our outdoor fireplace instead of glass for a more modern look. I had no idea what I needed to achieve the look I found online and cornerstone's customer service team was incredible. I worked with Spero (a customer service guru) on the phone and by email over the course of a couple of weeks spitballing ideas and finalizing what I would need as I kept asking questions. He was so patient with me, even contacting the maker of the fireballs to get his input. I would absolutely recommend them.

UPDATE ON THIS REVIEW 08/05/16. The owner of this company saw my review and immediately contacted me via email. This is what I received from him: "Hi Timothy I am the owner of Cornerstone and i want to personally apologize for the experience you had with your order. We can't apologize enough for the confusion on your order. We rolled out a new CRM system to improve on our customer service at the beginning of last month and the company that set it up somehow eliminated our incoming emails and voicemail from our old customer service platform. It's a huge mess and we're literally digging out of the trenches to try and save face with our customers not thinking we're a crackpot operation. Can you let us know what you received in your order that you would like to return or replace? We will make sure to pay for all shipping costs and reasonable change order costs. Please keep my contact info and this email for your records and we will make sure to give you the lowest wholesale discount on your next order." Thank you for your understanding. AFTER MY REPLY: "Thanks for your understanding Timothy. My number one goal as an owner is that our customers are happy. I've literally dedicated my life to it. So, I'm in the biggest challenge of my life. But, I can assure you that it is an opportunity for me to reach out to our customers and let them know we do care and I will go above and beyond to make it right. You can keep the fire glass you received in error. And, we will ship you out the Azuria Reflective 1/2" at no charge. (You can use the extra fire glass as filler underneath if needed or for something else) Once you receive the new fire glass and this issue is resolved I am also going to offer you a $100 gift certificate that you can use on your next order or give to a friend to use as well if you post that we resolved the issue to your satisfaction. Again, my apologies for the inconvenience. Thank you, My personal contact info is below. Contact me anytime" THIS WAS WAY ABOVE AND BEYOND WHAT I WOULD EXPECT FROM ANY COMPANY! I received the fire glass I wanted already, today. I also received the $100 credit and just used it to order something else. ORIGINAL REVIEW: Placed order online. A day or two later I tried to call to change color of fire glass. There was no answer, only voicemail so I left a message to call me back. No one called me back. I also emailed online that I wanted to change the color of the glass. No one responded. Then I called again and no one answered so I left another message. No one called me back. Then I went online and emailed again to just cancel the fire glass from my order. Nothing, crickets.... They just ended up shipping me my fire pit and the original fire glass in the color that I no longer wanted but paid $90.00 for. Oh well. Just make sure you order EXACTLY what you want and don't even think of trying to change it. Fire pit is nice and a good price. That is customer service at it's finest! I will now totally recommend this company to anyone. We all have our issues, it's how we deal with them that makes us stand out!

after ordering a week had lapsed and tried to get in touch w customer service. if you try, you get the voicemail box so i tried the order desk. they gave the standard line they read "due to high call volume they are busy, etc. can i take a message?" with no response back from customer svc. i tried this about 4 or 5 times, the only way i was able to communicate directly was through chat. finally after 2+ weeks i asked to cancel my order and by miracle the order was shipped out already. terrible customer service and response. by the way the order desk were simply outsourced call center employees, not their own employees so i finally figured out why it sounded like they were reading from a script when i asked to speak to customer service.