CornerstoneMantels.com is your number one resource for innovative Fireplace Products, Chimney Products and Outdoor Living products. Our diverse direct connection with manufacturers allows us to offer the largest selection of up-to-date products with speedy shipping times at the lowest prices possible. Our expert staff of professionals is here to help you pinpoint your needs and design a professional hearth & home product at a price you can afford.
Cornerstone Mantels & Fire (cornerstonemantels.com) has 154 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent
Decoration & Interior · Ontario, California
Excellent
Decoration & Interior · Agoura Hills, California
Excellent
154 approved reviews, newest moderated first
anne
Great product. Went together super easy (a screwdriver and my 50+ year old lady hands and decent directions.) Absolutely beautiful product -- helps prevent the wind blowing the flames flat. ALSO -- I was very impressed with the packaging. Minimal and secure. Everything arrived in one piece. A+ all the way.
Beth
I only received the rocks that were ordered but I was charged for ignitors and the fire pit covers they were never received and no one is returning emails or phone calls.
Response from Cornerstone Mantels & FireJun 12, 2015
Hi Beth, The HWi valves you ordered are custom manufactured by HPC and take anywhere from 3-6 weeks to ship. The firerocks you received are from a different manufacturer and ship within 5-7 days. Your valves are coming out of production early next week. And, we are going to have them shipped overnight at no additional cost to you to make up for the confusion on the order. Regards, George
Gn
They lost our order. Nothing would have shipped if it weren't for me calling. But they were very nice and the fire glass looks awesome. Great pricing too.
Ken
We love this company for their fantastic products. However we ordered the product and were told it shipped about four times before we finally got confirmation. We called and didn't get calls back. We emailed questions without a great response. The product is the best, so we will probably keep ordering, but if it is a timely situation, you might want to order many weeks in advance.
Response from Cornerstone Mantels & FireApr 28, 2015
Thank you for your feedback. This helps us improve our customer service and order processes. Looking into it, your order was placed on 3/28/15 and delivered on 4/10/15 which is 9 business days after you placed your order and well within our shipping terms. We do offer expedited shipping so if you need your next order sooner than 8-10 business days we can offer you expedited shipping options. We appreciate your business and look forward to working with you on your next project.
Sharon
We received our gas firepit glass guard 5 days after ordering. We love it and glad we purchased it. Was a little skeptical when I did not receive a shipping notice and could not talk to customer service but they answered my email promptly. Very pleased with our purchase.
Thomas
I'm in the process of building a linear fire pit and need some advice on the different types of burners and their connections. The service person I talked to was very helpful, he gave me all kinds of do's and don'ts on installing my burner. His help and advice was very much appreciated!
Margaret
Easy ordering, quick and friendly delivery, product was just what we ordered and price was very comparable if not cheaper than others we searched. Would highly recommend and use again if needed. Thanks
David
I ordered white starfire glass for our fireplace. Was anxious to get it in. Picked it up and opened it and it is reflective glass. Uggh. not what I ordered. Now I have hassle of trying to get it changed out. Also won't have it for all the people coming over for Easter, which was our goal. Very disappointed.