COPYMINDReviews of copymind.me

Response from COPYMINDJun 5, 2026

Vielen Dank für Ihren Erfahrungsbericht. Wir verstehen vollkommen, wie wichtig es ist, sich in der Muttersprache sinnvoll unterhalten zu können, insbesondere wenn es um Selbstreflexion und persönliche Weiterentwicklung geht. Wir möchten klarstellen, dass Ihr KI-Zwilling mit Ihnen auf Deutsch kommunizieren und sich an jede von Ihnen bevorzugte Sprache anpassen kann. Jeder Zwilling verfügt zudem über eigene Einstellungen, in denen Sie die gewünschte Gesprächssprache auswählen können. Die Benutzeroberfläche der iOS-App ist derzeit noch nicht vollständig ins Deutsche übersetzt, unsere Webversion unterstützt jedoch bereits mehrere Sprachen. Wir haben außerdem festgestellt, dass das mit der angegebenen E-Mail-Adresse verknüpfte Konto aktuell kein aktives Abonnement oder keine Testphase hat. Energieaufladungen und der volle Chat-Zugriff sind während einer aktiven Test- oder Abonnementphase verfügbar. Dies könnte die Einschränkungen erklären, die Sie beim Testen festgestellt haben. Wenn Sie das Produkt vor einer endgültigen Entscheidung ausprobieren möchten, bieten wir Ihnen kurze Testoptionen an, damit Sie die Funktionsweise der Gespräche in der Praxis testen können. Wir konnten in unserem Support-Posteingang keine Nachricht von Ihnen finden und haben Sie daher direkt kontaktiert. Wir würden uns sehr freuen, Ihnen helfen zu können. Wir hoffen, bald von Ihnen zu hören und das Problem gemeinsam lösen zu können 🌿

Response from COPYMINDJun 5, 2026

We’re sorry to hear this was your impression of our service. We’d genuinely like to understand more about your experience and what felt weak or unprofessional to you. Unfortunately, we couldn’t locate any previous requests from you in our support system, so we’ve contacted you directly and are looking forward to your reply. We’d appreciate the chance to investigate this properly and use your feedback to improve. Thank you for your understanding and cooperation 🌿

Response from COPYMINDJun 5, 2026

Rohini, we're sorry for the frustration this situation caused. We would like to clarify that we never charge users without their consent. Your renewal payment was processed because the subscription had not been cancelled before the renewal date. We operate on a subscription basis with automatic renewals, and the subscription terms, including renewal details, are provided in the welcome email and remain available in your account at all times. That said, we're sorry if the renewal process still wasn't clear enough. We're also glad that our team was able to review your case, satisfy your refund request, and resolve the issue. If you have any remaining questions or feel anything is still unresolved, we'd be happy to help further — just reply to our support team's email, and we'll be there for you 🌿

Response from COPYMINDJun 4, 2026

Chris, we’re sorry for the frustration this caused. Just to clarify, once a subscription is cancelled, we’re not able to charge it further from a technical standpoint. In your case, our team has already reviewed the situation, approved your refund request in full, and issued the refund earlier today. We also sent you an email confirmation with the details. If anything still feels unresolved, please reply to our support team’s email — we’ll be glad to assist further 🌿

Response from COPYMINDJun 4, 2026

Joanna, we're sorry to hear that your experience left you feeling disappointed and frustrated. We completely understand that, from your perspective, reaching out shortly after purchase felt like the right time to request a refund. The reason our refund policy requires users to spend some time with the product before becoming eligible is that an AI Twin learns and adapts through ongoing interaction. Many of the app's key benefits develop over time rather than during the first few minutes of use, which is why we encourage users to give the experience a genuine try before deciding whether it's the right fit for them. That said, we sincerely apologize if our communication around this process felt frustrating. It was never our intention to make you feel unheard or pressured into continuing. Our goal is to maintain a clear and fair policy that applies consistently to all users while also considering individual circumstances whenever possible. Unfortunately, we're unable to locate your account or previous conversations with our support team based on this review alone. If you'd be willing to share the email address associated with your account, we'd be happy to review your case again and take another look at the situation. We appreciate your feedback and would welcome the opportunity to resolve this with you 🌿

Response from COPYMINDJun 4, 2026

Sigrid, we're very sorry to hear about your experience and apologize for any frustration this has caused. Unfortunately, we weren't able to locate any previous inquiries from you in our support system. To make sure we can help, we've already reached out to you directly and would appreciate any additional details you can share about the issue. We're committed to resolving this as quickly as possible and look forward to your reply so we can work through this together. Thank you for your cooperation 🌿

Response from COPYMINDJun 4, 2026

Ci dispiace molto per il suo disappunto e la ringraziamo per aver condiviso la sua esperienza. Dopo aver esaminato il suo caso, abbiamo constatato che la sua richiesta iniziale al nostro team di supporto riguardava la cancellazione dell'ordine, che è stata elaborata correttamente. Quando in seguito la conversazione si è spostata sulla richiesta di rimborso, non abbiamo ricevuto alcuna risposta da parte sua, quindi il rimborso non è stato negato, ma la procedura non è stata completata. Desideriamo sinceramente risolvere la questione in modo amichevole. Il nostro team la sta già contattando e non vediamo l'ora di ricevere una sua risposta per poter esaminare tutto con attenzione e trovare la soluzione migliore. La ringraziamo per averci dato l'opportunità di chiarire la situazione e speriamo di poter continuare a parlare con lei presto 🌿

Response from COPYMINDJun 3, 2026

Lorraine, we're sorry to hear that your experience with us was so disappointing and frustrating. We'd also like to address the claim that we are not a scam. We operate according to the terms and conditions that are presented and agreed to during registration, and all charges are processed in line with those agreed terms. We're sorry if you weren't satisfied with your AI Twin's voice or overall experience. We do provide Twin settings where users can customize their Twin's voice, gender, language, and other preferences to better match what feels most comfortable and natural for them. It's also important to clarify that COPYMIND does not create a complete digital copy of a person. Rather than being an exact replica of your mind, appearance, or voice, it is designed as an AI companion that helps users explore their thoughts, feelings, and experiences through conversation and self-reflection. The Twin also learns and adapts over time through consistent interaction, becoming more personalized as it gets to know the user better. We're sorry if you didn't experience the level of personalization you were hoping for. There is also no obligation to use a specific device, and COPYMIND remains fully accessible through the web version. We can also see that our support team responded promptly and worked to resolve your issue as quickly as possible. While we're genuinely sorry that our service wasn't the right fit for you and didn't meet your expectations, we appreciate you giving it a try. We wish you all the very best moving forward and hope you find the experience and support you're looking for 🌿