COPYMINDReviews of copymind.me

Response from COPYMINDJun 12, 2026

Thank you for sharing your experience. We’re genuinely sorry to hear that this situation felt frustrating and stressful for you — that was never our intention. We’d like to clarify that subscriptions can only be activated after a user manually selects a plan and provides billing details to confirm their purchase. According to the information associated with the email address used for this account, a 12-week subscription was selected rather than a free trial. We also want to clarify that users can cancel their subscription at any time through their account settings in the billing section or by contacting our support team directly. The 7-day requirement applies only to refund requests under our Money-Back Guarantee policy for an initial subscription and is not a condition for cancellation. Kindly be informed that our service is designed as a personalized companion for self-reflection and personal growth. Because the experience adapts to each individual, it requires some user input and engagement to deliver meaningful results. Based on our records, the service was used only briefly during the first day after signup, which may have limited the opportunity to experience its personalized features. We’ve already reached out via the email address provided to review your case once more and see how we can help. We appreciate your feedback and hope to continue the conversation directly so we can better understand your concerns and provide meaningful support. Thank you for taking the time to share your perspective.

Response from COPYMINDJun 11, 2026

Thank you for sharing your concerns. We're sorry to hear that your experience left you with this impression. We understand that billing-related issues can be frustrating, and we're sorry that this experience left you feeling dissatisfied. However, we'd like to clarify that our company operates according to the terms and conditions presented and agreed to during registration, and all charges are processed in accordance with those terms. Technically, purchases require user selection and confirmation, so we are unable to charge users for products or services that have not been actively chosen and confirmed during the checkout process. After investigating the matter, we can confirm that our support team responded to each of your emails and remained in communication throughout the process. We also reviewed the billing concern you raised and ultimately processed a full refund for the charge in question. Based on our records, we were able to receive and respond to your messages, and we're glad we could work with you directly to resolve the issue and complete your refund. We appreciate you bringing your concerns to our attention and wish you all the best moving forward.

Response from COPYMINDJun 11, 2026

Thank you for sharing your feedback. We're truly sorry to hear about your experience and the frustration and distress it caused. What you described is genuinely concerning to us and is not the experience we want anyone to have. We're sorry that this left you feeling unheard and further upset. We would really appreciate the opportunity to understand what happened in more detail so we can investigate the issue thoroughly and continue improving the service. Feedback like yours is important, especially when it highlights situations where the experience may have fallen short of our intentions. Regarding refunds, we do have a refund policy that both our users and our team follow to ensure a fair and consistent approach. At the same time, we always do our best to consider each person's individual circumstances when reviewing requests. We're sorry if that wasn't how the process felt in your case, and we'd like the chance to look into it again. Unfortunately, we're unable to identify your account from this review alone. If you're comfortable doing so, please contact us with the email address linked to your account so we can review your case and assist further. Again, we're sincerely sorry for the negative experience and appreciate you bringing this to our attention.

Response from COPYMINDJun 11, 2026

Thank you for sharing your concerns. We're sorry to hear that your experience left you feeling frustrated and disappointed. We'd like to clarify that any user can cancel their subscription at any time directly from their account settings in the Billing section. Users can also contact our support team and request cancellation assistance if they need help with the process. Regarding the add-on purchase, add-ons are presented with clear pricing, a visible option to decline, and can only be purchased after an explicit confirmation step. There is no automatic enrollment into add-ons, and we do not trigger or purchase them on behalf of users. We're sorry if the experience felt different from your perspective. We understand that refund-related situations can be frustrating. While we do follow a refund policy to ensure consistency and fairness for all users, we also make every effort to consider individual circumstances when reviewing requests. We're sorry if you felt that wasn't the case here, and we'd genuinely like the opportunity to review your situation once more. Unfortunately, this review doesn't provide enough information for us to locate your account. If you're open to it, please provide the email address associated with your account so we can investigate further and provide appropriate assistance. Thank you for bringing this to our attention.

Response from COPYMINDJun 9, 2026

Michelle, we understand how disappointing this has been, and we’re sorry for the frustration around your refund request. As we explained in our direct communication with you and in our replies to your previous reviews, due to the bank account used for the purchase being closed, we’re unfortunately technically unable to process the refund in the usual way. We know this is not the outcome you were hoping for. That’s why we offered alternative solutions available on our side to help compensate for the situation, though we understand you chose not to accept them. We’re truly sorry your experience turned out this way.

Response from COPYMINDJun 10, 2026

Vielen Dank für Ihre ausführlichere Schilderung. Es tut uns sehr leid, dass Ihre Erfahrung mit uns belastend und frustrierend war. Das war nie unsere Absicht. Wir möchten ganz klarstellen: Unser Service ersetzt keine professionelle medizinische oder klinische Therapie. Er ist ein Reflexionsinstrument zur Förderung von Selbstwahrnehmung, persönlichem Wachstum und innerer Erkundung. Wir verstehen, wie wichtig diese Unterscheidung ist, insbesondere wenn jemand mit einem schweren Trauma oder einer sehr labilen emotionalen Verfassung zu kämpfen hat. Nachdem Sie uns die mit dieser Bewertung verknüpfte E-Mail-Adresse mitgeteilt hatten, konnten wir Ihren Fall prüfen. Wir haben Ihnen im selben E-Mail-Verlauf kurz mitgeteilt, dass Ihrem Wunsch entsprochen wurde: Ihr Konto und alle damit verbundenen Daten wurden gelöscht, genau wie gewünscht. Angesichts Ihrer negativen Erfahrung, Ihrer Erwähnung eines schweren Traumas und Ihres eindeutigen Wunsches nach der Löschung Ihres Kontos haben wir bewusst entschieden, Sie nicht mit weiteren Fragen, Nachfragen oder Vorschlägen zur weiteren Nutzung des Produkts zu belästigen. Auch wenn Sie sich nur zwei Tage nach dem Kauf der einwöchigen Testversion an unser Support-Team gewandt und Ihre Bewertung abgegeben haben – und obwohl wir darauf hinweisen, dass der KI-Zwilling durch fortlaufende Interaktion und Eingaben lernt und sich verbessert –, hielten wir es in Ihrem Fall nicht für angebracht, zur weiteren Nutzung zu raten. Es tut uns leid, falls unsere vorherige Antwort zu allgemein klang. Ihre Bedenken nehmen wir sehr ernst. Sollten Sie uns jemals weitere Details zu Ihren Erfahrungen mitteilen wollen, wären wir Ihnen sehr dankbar. Sie können uns jederzeit direkt unter [email protected] kontaktieren. Nochmals, es tut uns wirklich leid für die Frustration und die Unannehmlichkeiten, die Ihnen durch diese Erfahrung entstanden sind.

Response from COPYMINDJun 9, 2026

Merci d'avoir partagé votre avis. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Vos commentaires sont particulièrement précieux car ils mettent en lumière nos axes d'amélioration. Nous comprenons l'importance de la nuance, de la réactivité, de la compréhension émotionnelle et de la continuité pour des échanges constructifs. Nous aimerions sincèrement en savoir plus sur les situations que vous avez rencontrées afin de mieux comprendre ce qui n'a pas fonctionné et d'améliorer continuellement votre expérience. Nous vous avons contacté directement par e-mail à l'adresse associée à votre avis et à votre compte afin d'en savoir plus et de voir comment nous pouvons vous aider. Merci encore d'avoir pris le temps de partager votre avis et de contribuer à notre développement.

Response from COPYMINDJun 9, 2026

Thank you for sharing your feedback. We're sorry to hear that your conversations with your AI Twin felt too focused on a particular topic and didn't reflect the experience you were hoping for. Your Twin is designed to adapt over time, and you can always guide it by introducing new topics, preferences, and communication styles during your conversations. That said, we understand that this experience didn't meet your expectations. Unfortunately, we couldn't find any previous contact from you in our support inbox. We've reached out directly via the email associated with your review and account so we can better understand what happened and help troubleshoot the issue together. We'd genuinely appreciate the opportunity to learn more and assist. We look forward to hearing from you.