Sylvia G.
It was good but then same as the last…
It was good but then same as the last person, when I went to cancel they gave me the option of paying $259.84 which would have been £198. When they took the money from paypal they made it euros which came to £228 which left a bad taste. I was very vulnerable when I did this and regretted spending money that I couldn't really afford. I tried to cancel it altogether the next day when I saw my balance but at the end of the day, they are in it for the money and wouldn't help me :( Note for copymind. Please don't say contact customer services unless you have something for me to tell them because I have been on with them a few times.
Response from COPYMINDNov 22, 2025
Thank you for sharing your experience with us 💛 We’re truly sorry that the billing process felt confusing and stressful — especially during a moment when you were feeling vulnerable. Your feelings are absolutely valid, and we appreciate you taking the time to express them. We want to gently clarify that the annual plan is a fully optional, discounted offer. It isn’t applied automatically, and users can simply decline it. The price difference you saw comes from PayPal’s currency conversion — this part is outside our control. Because annual plans grant immediate, full-year access to all COPYMIND features at the moment of purchase, they fall under the category of non-refundable digital products. This is outlined in our Refund Policy, and our support team is required to follow that policy consistently, with no ability to override or forcibly reverse an annual subscription after activation. That said, your feedback is important. We’re always working to make the experience clearer, gentler, and more transparent — especially for users who may be going through difficult moments. You now have a full year of access, and we truly hope COPYMIND can still offer you the support, grounding, and understanding you were initially looking for.