Marie Bullard A.
I am happy with the quality of the…
I am not happy with the quality of the billing system !!! I initially signed up for a trial and paid 26.99 euros. When consulting my PayPal account, I discovered I was charged 49.99 euros TWICE within 2 minutes of the initial 26.99e payment. I contacted the support desk who informed me that the 2 fold payments were not refundable because they were "one-time personalized readings" ! I had never signed up for these, and had not yet started my trial with my "twin". I am thoroughly disgusted and realise that I have been duped, and swindled of 99.99 euros which Twinmind have no intention of reimbursing. I shall take the matter further.
Response from COPYMINDJan 6, 2026
Thank you for sharing this, and we’re truly sorry for how upsetting and frustrating this experience was. We want to clarify that we re-reviewed your case carefully, and after checking the transaction details, we’ve processed a refund for one of the two identical €49.99 charges. We agree that being charged twice within such a short time window can feel alarming, and we sincerely apologize for the confusion and inconvenience this caused. The remaining charge corresponds to a one-time purchase that was confirmed during checkout, but we completely understand how unclear this may have felt in the moment — especially at the very start of your experience. We’re sorry that this wasn’t communicated in a way that felt transparent or reassuring. We take billing concerns very seriously and are continuing to improve how purchases are presented to avoid situations like this. Thank you for bringing this to our attention, and again, we’re sorry for the distress this caused.



